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Complaint Handling Policy and Critical Information Summary for Australian Consumer Subscriptions
Critical Information Summaries:
Critical Information Summaries describe essential subscription plan details and compare options.
Critical Information Summary for inReach® Consumer Subscription Plans Purchased Prior to September 18,
2024Critical Information Summary for inReach® Consumer Subscription Plans Purchased on or After September 18,
2024Critical Information Summary for inReach® Professional Flex Subscription Plans Purchased Prior to September 18,
2024Critical Information Summary for inReach® Professional Flex Subscription Plans Purchased on or After September 18,
2024Critical Information Summary for OnDeck™ Subscription Plans.
Critical Information Summary for Garmin Forerunner® 945 LTE.
Critical Information Summary for Kids Smartwatch LTE Services.
Critical Information Summary for Garmin Connext® Service Plans.
Policies and Forms:
Complaints Handling Policy:
Consumers in Australia can contact Garmin Customer Support online at: https://support.garmin.com/en-AU/. Information about Garmin’s policies for resolving complaints of customers of our telecommunications services in Australia can be found in the Complaints Handling Policy.
Complaints Handling Policy.
Financial Hardship Policy and Forms:
Garmin may be able to assist customers of our telecommunications services in Australia who are or may be suffering financial hardship. Information about Garmin’s policies for working with consumers in financial hardship can be found in the Financial Hardship Policy.
Summary Financial Hardship Policy.
Financial Hardship Policy.
Application Form for Financial Hardship Assistance.
Authorised Representatives and Advocates Policy and Forms:
Customers of our telecommunications services in Australia may wish to appoint an Authorised Representative or Adorate. Information about how to appoint an Authorised Representative or Advocate can be found in the Authorised Representatives and Advocates Policy.
Authorised Representatives and Advocates Policy.
Appointment/Extension & Revocation of Authorised Representatives and Advocates Forms.
Billing Policy:
Garmin strives to ensure that our bills are accurate and verifiable in all respects. Information about how we bill customers of our telecommunications services in Australia can be found in our Billing Policy.
Billing Policy.
Credit Management Policy:
Information about how we help customers of telecommunications services in Australia manage their expenditure on their account, how we manage customer credit risk to us and how we will collect outstanding debts from our customers can be found in the Credit Management Policy.
Credit Management Policy.
For web versions of all PDF documents in this FAQ see related below.