Battery Charging Issues With an Alpha 100

If the Lithium-ion battery for the Alpha® 100 dog tracking handheld is not charging at all or fails to charge completely, follow these instructions.

NOTE: Use the USB charging cable and AC adaptor that came with the Alpha 100 handheld to ensure a proper charge.

Battery Not Charging

Make sure the software is up to date with the Garmin Express™ program. For instructions, see - Installing Software Updates to the Alpha 100
Trying a different Garmin USB cable and AC adaptor.
Leave the Alpha 100 handheld connected to charge for 3 hours.
If the Alpha 100 handheld is showing that the battery is charging but the battery is not taking a charge the battery would need to be replaced.
If after changing the charging cables if the Alpha 100 handheld is not showing any sign of charging, the device the device may need to be exchange.

Make sure the software is up to date with the Garmin Express™ program. For instructions, see - Installing Software Updates to the Alpha 100
Try recalibrating the battery;
1. Charge the battery in the Alpha for 3 hours.
2. Allow the battery to completely discharge.
3. Charge for 3 hours.
4. Repeat Steps 1-3 up to 3 times to recalibrate the battery.
If the battery continues to not complete a charge a replacement battery may be needed.

Replacement batteries and charging cables can be purchased from our website: