The Casing on My vivoactive 4S is Cracked

If the casing or the charging port on your vivoactive@ 4S watch is cracked, you will need to submit a request for an exchange to have it replaced.

You can request an exchange using the following tool:  Garmin's Online Exchange for the vivoactive 4S

IMPORTANT: The Garmin exchange tool is only available in select countries and an exchange fee may apply when submitting a request to replace your device. Refer to the drop-down list in the exchange link for details. Contact your local Garmin Product Support office for assistance if your country is not listed.