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Mercedes-Benz Metris/Vito Map Update USB Not Detected by Garmin Express on a Windows Computer

USB communication issues can prevent your USB drive from being detected by the Garmin Express™ software.

Resolution:


Ensure Windows Recognizes the USB Drive 

A USB drive will be displayed as a removable disk or portable device when it is properly connected to a Windows computer.

To verify Windows detects the USB drive: 

1. Connect the USB drive to the computer

2. Press the Windows Key ()+ E

3. Click This PC (Windows 10 or newer) 

The USB drive will be listed under Devices and Drives in Windows 10. The USB drive will be listed under Devices with Removable Storage in the older version of Windows.      


USB Device Does not Display as a Drive in Windows

Try the steps below if the USB device does not appear as a drive in Windows or appears as an "unknown device" in the Windows Device Manager.

Ensure the USB Port is Working Properly:

  • Try a different USB port on your computer and/or test the USB port with a different USB device.
  • Avoid connecting through a USB hub, USB extension cable, keyboard, or monitor.
  • On desktop computers, use the USB ports on the back of your computer.

Disable USB Selective Suspend:

  • USB Selective Suspend will limit power to connected USB devices which can cause recognition problems.
  • Contact your computer's manufacturer for instructions to disable USB Selective Suspend. 

Restart the Computer and Try Again:

NOTE: Shutting down, pressing the power button, or closing the lid on a notebook computer may not effectively restart the computer on some operating systems. Follow the instructions below to ensure that the computer is completely restarted.

Windows 10 and Newer

    1. Right-click the Windows Icon Start button
    2. Click Power
      • Some computers may skip this step.
    3. Click Shut down or sign out
    4. Click Restart

See below for a Windows 10 example.

Windows 8.1 and 10 Restart  


USB Drive is Recognized by the Computer but not by Garmin Express

Ensure Garmin Express is Up to Date:

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If your Device has Already been Added to Garmin Express, Try Removing the Device and Adding it Back Again:


Uninstall and Reinstall Garmin Express:


Restart the Computer:

NOTE: Shutting down, pressing the power button, or closing the lid on a notebook computer may not effectively restart the computer on some operating systems. Follow the instructions below to ensure that the computer is completely restarted.

Windows 10 and Newer

    1. Right-click the Windows Icon Start button
    2. Click Power
      • Some computers may skip this step.
    3. Click Shut down or sign out
    4. Click Restart

See below for a Windows 10 example.

Windows 8.1 and 10 Restart    


For more help:

Visit Related Content at the bottom of this page or the Garmin Express section of Support Center and you will find the available Product Support contact options in the Contact Us for More Help section. 

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