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Correcting the Solid Red Light on a DC Collar with an Astro 220
If a DC™ 20, DC™ 30 or DC™ 40 collar is displaying a solid red light, the firmware in the collar may need to be reinstalled. If the collar is paired into the dog list of an Astro® 220 dog tracking handheld, you can connect the handheld to a computer and wirelessly force in a software update with the WebUpdater program on a Windows computer. The following article provides pictorial instructions on how to potentially correct the issue.
NOTE: If the collar device has been removed from the Astro 220 Dog List, it will not be possible to re-pair it. However, with an Astro 320 handheld this may be resolved.
Fixing the Solid Red Light
Before You Begin the Update Process
| 1. | Make sure your Astro and Dog Collar are powered on and in close proximity | |
| 2. | Press DOG |
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| 3. | Press MENU |
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| 4. | Select Dog List |
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| 5. | Select the specific collar to update |
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| 6. | Select Show Info |
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| 7. | Press MENU | |
| 8. | Select Upgrade Dog Unit | |
Updating Your Collar with WebUpdater on Windows
| 1. | Before updating your device, you will need to have WebUpdater installed on your computer. If you already have WebUpdater installed, skip this step. | |||||||
| 2. | Connect your Astro 220 handheld to the computer with a mini USB cable |
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| 3. | Press and hold Power on the collar
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| 4. | Launch WebUpdater
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| 5. | Select the dog collar from the drop-down menu or click Find Device if it is not listed. Click Next | | ||||||
| 6. | WebUpdater will display the available updates. Click Next through the following pages to review the software release notes, the software change history, and the license agreement | |||||||
| 7. | Check the box to agree to the license agreement terms and then click Next to begin the update process |
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| 8. | Once the update starts, WebUpdater will display the current progress. When the process reaches 10%, release Power on the collar
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| 9. | After the update is complete, click Finish |
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| The software on the dog collar is now up to date. And the solid red light issue should be corrected. The Astro 220 handheld can be disconnected from the computer. | Once the update is completed, the collar will resume normal blinking. |
If the preceding process did not correct the issue, the collar has failed. These collars are no longer repairable.