At certain times, it may be desirable to Cancel¹ the service for an inReach Device. This can be helpful if the device is going to be stored for a period longer than a year, or to prepare the device for transfer of ownership.

If you are only looking to suspend or reactivate your account, refer to the related information at the bottom of the page.

Warning: SOS and messaging services will not work for devices that are suspended or cancelled.

Cancelling Service for Professional Accounts

Log in to the administrator account at the Garmin Explore Website
Select Plans & Devices
From this page, you can cancel service for one or multiple devices:
- For one device, select the 3-Dot icon on the right of the desired device, then Deactivate
- For multiple devices, check the boxes next to the desired devices. Select Bulk Actions, then Deactivate
Select Cancel Service

If unable to log in, first try resetting the password. If still unable to access the account, you may cancel service by submitting a request to professional.billing@garmin.com. Request must include the email address the service is activated under, billing address of the credit card used on the account, IMEI number of the device and must specifically state that you wish to CANCEL service. Failure to submit the proper information can delay the implementation of your cancellation request.

Effective cancellation date of requests submitted to Garmin can be up to two business days after submission. Garmin is closed on weekends and holidays.

In the event of cancelling an Annual Service plan, at the option of inReach, your account will either (1) be billed at the time of cancellation for the remaining amounts due on your service plan, or (2) be billed for an amount equal to the fees for the remaining term of the service plan at the lowest available rate.

Note: If you choose to cancel service on a Freedom plan and then choose to activate again later, you will be assessed another Annual Freedom Fee. Suspend² instead if you want to continue service again later.

¹Cancel, in regards to the inReach Service Plan, is to put a device in a "deactivated" state where it will no longer function on the Iridium Network. Unlike with a Suspended device, devices that are cancelled would most likely incur additional fees for activation (Either an Activation Fee or Annual Plan Fee based on the plan chosen at activation).

²Suspend, in regards to the inReach Service Plan, is to put your device in a "stopped" state where it will no longer function on the Iridium Network. Generally devices can be un-suspended/reactivated without incurring additional fees. For steps, see Related.