Garmin Product Support may ask for a copy of the Garmin folder from a Garmin device in order to investigate an issue. Due to its size, the folder will need to be compressed before emailing it to Product Support. Choose the type of device that you have below to reveal instructions.

Garmin Music Watches

Windows

Connect your watch to the computer
Press the Windows key + E on the keyboard to open Windows/File Explorer
Select This PC (Windows 10 only)
Open the Garmin drive listed¹
Double-click on Primary
Right-click the Garmin folder and select Copy²
Right-click on the Desktop and select Paste
NOTE: For watches with preloaded maps, remove the map files from the Garmin folder on the desktop:
1. Double-click the new Garmin folder on the Desktop to open it
2. Delete all Disk Image Files (.img files)
3. Delete the Map folder if present
4. Close the Garmin folder window
Right-click the Garmin folder on the desktop
Select Send to
Select Compressed (zipped) folder
Attach the new Garmin.zip file on the desktop to an email reply to Product Support

¹If your device is not detected by the computer as a drive, it may be necessary to install Garmin Express.
²For devices that include map files, it can take a long time for the entire Garmin folder to finish copying to the desktop. Alternatively, to save time you can create a new folder on the desktop, title it Garmin, then copy and paste everything but the Disk Image Files (.img files) and Map folder from the Garmin folder on the device into the new folder on the desktop.

Mac OS X

Mac computers do not recognize Garmin music watches as a storage drive, therefore the Garmin folder on the watch is not accessible. If you only own a Mac computer and files are requested by Product Support, Garmin Express can be used to create a copy of the requested Garmin folder for investigation.

Connect your watch to the computer
Open Garmin Express
Select Help in the menu bar
Select Garmin Express Help
Select Send Reports
Enter the code provided by Garmin Product Support
Select Submit
NOTE: When the logs are sent, a file is created on the computer's desktop:
- The file contains the Garmin folder for the watch
- The file's name includes the product name and the Reference Code previously used to send Garmin Express logs
Attach the new file on the desktop to an email reply to Product Support

All Other Garmin Watches

Windows

1. Connect your watch to the computer
2. Press the Windows key + E on the keyboard to open Windows Explorer/File Explorer
3. Select This PC (Windows 10 only)
4. Open the Garmin drive listed¹
5. Right-click the Garmin Folder and select Copy²
6. Right-click on the Desktop and select Paste
  NOTE: For watches with preloaded maps, remove the map files from the Garmin folder on the desktop:
  1. Double-click the new Garmin folder on the Desktop to open it
  2. Delete all Disk Image Files (.img files)
  3. Delete the Map folder if present
  4. Close the Garmin folder window
7. Select Send to
8. Select Compressed (zipped) folder
9. Attach the new Garmin.zip file on the Desktop to an e-mail reply

¹If your device is not detected by the computer as a drive, it may be necessary to install Garmin Express.
²For devices that include map files, it can take a long time for the entire Garmin folder to finish copying to the desktop. Alternatively, to save time you can create a new folder on the desktop, title it Garmin, then copy and paste everything but the Disk Image Files (.img files) and Map folder from the Garmin folder on the device into the new folder on the desktop.

Mac OS X

NOTE: Mac computers do not recognize fenix 6 series watches as storage drives, therefore the Garmin folder on the watch is not accessible. If you only own a Mac computer and files are requested by Product Support, Garmin Express can be used to create a copy of the requested Garmin folder for investigation.

fenix 6 Series Instructions

Connect your watch to the computer
Open Garmin Express
Select Help in the menu bar
Select Garmin Express Help
Select Send Reports
Enter the code provided by Garmin Product Support
Select Submit
NOTE: When the logs are sent, a file is created on the computer's desktop:
- The file contains the Garmin folder for the watch
- The file's name includes the product name and the Reference Code previously used to send Garmin Express logs
Attach the new file on the desktop to an email reply to Product Support

Connect your watch to the computer
Open Finder
Select Go in the menu bar at the top of the screen
Select Computer
Open the Garmin drive¹
CTRL + Click on the Garmin folder
Select Copy "Garmin"²
CTRL + click on the Desktop and click Paste item
NOTE: For watches with preloaded maps, remove the map files from the Garmin folder on the desktop:
1. Double-click the new Garmin folder on the Desktop
2. Drag all Disk Image Files (.img files) to the Trash
3. Drag the Map folder to the Trash if present
4. Close the Garmin folder window
CTRL + click the Garmin folder on the desktop
Select Compress "Garmin"
Attach the new Garmin.zip file on the Desktop to an e-mail reply

¹If your device is not detected by the computer as a drive, it may be necessary to install Garmin Express.
²For devices that include map files, it can take a long time for the entire Garmin folder to finish copying to the desktop. Alternatively, to save time you can create a new folder on the desktop, title it Garmin, then copy and paste everything but the Disk Image Files (.img files) and Map folder from the Garmin folder on the device into the new folder on the desktop.

All Other Fitness and Marine Devices

Windows

1. Connect the Garmin device to the computer
2. Press the Windows key + E on the keyboard to open Windows Explorer/File Explorer
3. Select This PC (Windows 10 only)
4. Open the Garmin drive listed¹Windows 10
  
  Windows 7/8
5. Right-click the Garmin Folder and select Copy²
6. Right-click on the Desktop and select Paste
  NOTE: For devices with maps, remove the map files from the Garmin folder on the desktop:
  1. Double-click the new Garmin folder on the Desktop to open it
  2. Delete all Disk Image Files (.img files)
  3. Delete the Map folder if present
  4. Close the Garmin folder window
7. Right-click the Garmin folder on the desktop
8. Select Send to
9. Select the Compressed (zipped) folder
10. Attach the new Garmin.zip file on the desktop to an e-mail reply

¹If your device is not detected by the computer as a drive, it may be necessary to install Garmin Express.

²For devices that include map files, it can take a long time for the entire Garmin folder to finish copying to the desktop. Alternatively, to save time you can create a new folder on the desktop, title it Garmin, then copy and paste everything but the Disk Image Files (.img files) and Map folder from the Garmin folder on the device into the new folder on the desktop.

Mac OS X

1. Connect the Garmin device to the computer
2. Open Finder
3. Select Go in the menu bar at the top of the screen
4. Select Computer
5. Open the Garmin drive¹
7. CTRL + Click on the Garmin folder
8. Select Copy "Garmin"²
9. CTRL + click on the Desktop and click Paste item
  NOTE: For devices with maps, remove the map files from the Garmin folder on the desktop:
  1. Double-click the new Garmin folder on the Desktop
  2. Drag all Disk Image Files (.img files) to the Trash
  3. Drag the Map folder to the Trash if present
  4. Close the Garmin folder window
10. CTRL + click the Garmin folder on the desktop
11. Select Compress "Garmin"
12. Attach the new Garmin.zip file on the Desktop to an e-mail reply

¹If your device is not detected by the computer as a drive, it may be necessary to install Garmin Express.

²For devices that include map files, it can take a long time for the entire Garmin folder to finish copying to the desktop. Alternatively, to save time you can create a new folder on the desktop, title it Garmin, then copy and paste everything but the Disk Image Files (.img files) and Map folder from the Garmin folder on the device into the new folder on the desktop.

Outdoor Handhelds

Windows

1. Connect your watch to the computer
2. Press the Windows key + E on the keyboard to open Windows Explorer/File Explorer
3. Select This PC (Windows 10 only)
4. Open the Garmin drive listed¹
5. Right-click the Garmin Folder and select Copy²
6. Right-click on the Desktop and select Paste
7. Double-click the new Garmin folder on the Desktop to open it
8. Delete or drag any Disk Image Files (.img files) to the Recycle Bin
9. Delete or drag any folders with names BirdsEye, Custom Maps, GGZ, JPEG/JPG to the Recycle Bin
10. Close the Garmin folder window
11. Right-click the Garmin folder on the desktop
12. Select Send to
13. Select Compressed (zipped) folder
14. Attach the new Garmin.zip file on the desktop to an email reply to Product Support

¹If your device is not detected by the computer as a drive, see - Outdoor or Marine Handheld Not Recognized by Computer or Garmin Applications

²For devices that include map files, it can take a long time for the entire Garmin folder to finish copying to the desktop. Alternatively, to save time you can create a new folder on the desktop, title it Garmin, then copy and paste everything but the files and folders mentioned in steps 8 & 9 from the Garmin folder on the device into the new folder on the desktop.

Mac OS X

¹If your device is not detected by the computer as a drive, see - Outdoor or Marine Handheld Not Recognized by Computer or Garmin Applications

²For devices that include map files, it can take a long time for the entire Garmin folder to finish copying to the desktop. Alternatively, to save time you can create a new folder on the desktop, title it Garmin, then copy and paste everything but the files and folders mentioned in steps 11 & 12 from the Garmin folder on the device into the new folder on the desktop.

NOTE: The Garmin.zip file cannot exceed 25MB when emailing it to Product Support. If Garmin.zip exceeds 25 MB after following these instructions, delete the following items from the copied Garmin folder on the desktop before compressing it again:

Screen or Scrn folder
.FIT files in the Activity folder that are older than 30 days