Automotive Device Shutting Down or Rebooting While Plugged Into a Vehicle

Your Garmin Automotive device should not shut down or reboot while plugged into a vehicle. There are four main resolutions to this issue.

Make sure your Device is Plugged Directly into your Vehicle with its Original Garmin Power Cable

• Do not use a splitter, USB, or third-party cable.

• Ensure the cable is securely inserted into the power port on the powered mount.

  • See the video below for instructions.

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• Your vehicle power cable and receptacle need to be debris-free and clean in order to make a proper mechanical and electrical connection.

  • Ensure the cable is plugged in all the way to the cigarette lighter or 12V outlet and the LED light is lit up white.

• Ensure there is nothing other than a Garmin Dash Cam connected to the USB power port on the mount.

  • See Using the USB Port on the Magnetic Mount for a list of the compatible Garmin Dash Cam models.

  • The device is designed to power itself off if the mount is overloaded or if something connected is drawing too much power.

• A replacement Vehicle Power Cable can be purchased.

Remove any Memory Cards in the Device

• Format the memory card if this resolves your issue.

• See Formatting a microSD/SD Memory Card.

Ensure the Device Software is Up to Date

• Wireless Map and Software Update Instructions.

Make Sure it is not Too Hot in the Vehicle

• See Charging Factors for an Automotive Device.

Shutdown logs can be sent to Garmin Product Support for review if the issue continues.