Description

The login page may reappear after entering your username and password on a Garmin website if the Internet browser settings have been configured to block cookies.

Resolution

To resolve this issue, follow the steps below to enable cookies in the Internet browser.

Internet Explorer:

Click Tools (if not visible, press Alt + T)
Click Internet options
Click the Privacy tab
Click Default if available
Click Advanced
Check Always allow session cookies if available
Click OK
Click OK again

Google Chrome:

Click on the menu button on the toolbar
Select Settings
Click Show advanced settings
Under Privacy, click on Content settings
Under Cookies, select Allow local data to be set or Keep local data only until you quit your browser
Click Done
Close the Settings tab

Firefox:

Press Alt + T
Click Options
Click Privacy & Security
Next to the Firefox will:, select Remember history from the drop down menu
Restart Firefox

Safari (Mac):

Click on Safari on the menu bar at the top of the screen
Click Preferences
Click Privacy
Uncheck Block all cookies
Close the Preferences window

After enabling cookies on the Internet browser, the myGarmin website should allow the account to be logged in correctly.