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"Can't communicate with server" Error When Using Garmin WebUpdater
Garmin WebUpdater connects to the Internet to download software updates for GPS devices. Internet connectivity and network connection issues can prevent WebUpdater from communicating with our servers to download updates.
When network issues occur, WebUpdater may display the error message, "Can't communicate with server." Use the following tips and suggestions to resolve.
Network Connection Troubleshooting for Garmin WebUpdater
Select an option for more information
Use a Private Home Internet Network
Avoid using satellite, fixed wireless, dialup, or mobile broadband such as MiFi, AirCard, or cell phone tethering. Workplace networks and computers should also be avoided as additional security can block WebUpdater from communicating with our servers.
Disable any VPN (Virtual Private Network) or Proxy in Use
If not possible to disable VPNs or proxies, use a different computer and/or network connection.
Disable Third-Party Firewalls in Use
It is not necessary to disable built-in firewalls in Windows or Mac OS but third-party firewalls can block or disrupt the connection. Disabling any third-party firewalls or adding an exception for Garmin WebUpdater can resolve the error.
Use a Wired Internet Connection
If using Wi-Fi, disable Wi-Fi and connect the computer directly to the modem using an Ethernet cable.
Verify Date, Time, and Time Zone Settings on Computer
Verify the date, time, and time zone settings are correct on the computer.
Adjust LAN Settings on the Computer
If the issue persists, adjust the LAN setting on the computer.
Windows:
- Press the Windows key + R on the keyboard
- Type inetcpl.cpl
- Press Enter
- Select Connections
- Select LAN Settings
- Ensure Automatically Detect Settings is checked
- Clear any boxes for use of a proxy server
- Click OK
- Click OK again to close the Internet Options window
Mac:
- Click the Apple icon
- Select System Preferences
- Select Network
- Select Ethernet
- Select Advanced
- Select Proxies
- Select the box Auto Proxy Discovery
- Click OK
- Click Apply
Restore Advanced Internet Settings (Windows Only)
- Close WebUpdater
Note: Leave Garmin device connected to computer - Open Control Panel
- Select Internet Options
- Select Advanced Options
- Select Restore Advanced Settings
- Select Apply
- Select OK
Optional: Restart computer - Open WebUpdater and attempt updating again