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Adding, Removing, and Troubleshooting Wi-Fi Networks With a Compatible Garmin Outdoor Watch

Some Outdoor watches1 have the ability to connect to a Wi-Fi network,2 allowing the watch to automatically upload saved activities, and download available software updates.

Wi-Fi Network Requirements

  • Supported Frequency: 2.4 GHz 

  • Security: Unencrypted, WPA, and WPA2

  • Password Length: 8 characters minimum3

NOTE: Hidden networks are not compatible.

Adding and Removing Wi-Fi Networks

In order to configure the Wi-Fi settings on your device, you can use either Garmin Express™ software or the Garmin Connect™ app.

Garmin Connect App

Adding a Wi-Fi Network With the Garmin Connect App

  1. Open the Garmin Connect app.

  2. Access the menu by selecting More (bottom right).

  3. Select Garmin Devices.

  4. Select your Garmin watch.

  5. Select General or Connectivity.

  6. Select Wi-Fi Networks or Wi-Fi > My Networks.

  7. Select Add a Network.

  8. Select the network you wish to add.

  9. Input password (if required).

  10. Select Connect in the pop-up window.

  11. Touch OK once connected.

Removing a Wi-Fi Network With the Garmin Connect App

  1. Open the Garmin Connect app.

  2. Access the menu by selecting More (bottom right).

  3. Select Garmin Devices.

  4. Select your Garmin watch.

  5. Select General or Connectivity.

  6. Select Wi-Fi Networks or Wi-Fi > My Networks.

  7. Select the network you wish to remove.

  8. Select Forget network.

  9. Select Forget.

Garmin Express Software

Adding a Wi-Fi Network With Garmin Express Software During Initial Setup

  1. Connect the watch to a computer.

  2. Select Get Started or Add a Device in Garmin Express.

  3. Select Add a Device.

  4. Sign In or Create an Account.

  5. Select Next (can select check box for sending anonymous data to Garmin).

  6. Select Find Networks.

  7. Select the desired network.

  8. Input password (if required).

  9. Select Save.

  10. Select Finish.

Adding a Wi-Fi Network to a Garmin Watch Already in Garmin Express Software

  1. Launch Garmin Express program.

  2. Select your watch.

  3. Select Tools & Content.

  4. Select Utilities.

  5. Select Sign In, then sign in to your Garmin Connect account.

    • Garmin Express protects the saved Wi-Fi network credentials on your watch by requiring a sign in to your Garmin Connect account before Wi-Fi networks can be configured.

  6. Select Add a Network.

  7. Select the desired network.

  8. Input password (if required).

  9. Select Save.

Remove a Wi-Fi Network With Garmin Express Software

  1. Launch Garmin Express program.

  2. Select your watch.

  3. Select Tools & Content.

  4. Select Utilities.

  5. Select Sign In, then sign in to your Garmin Connect account.

    • Garmin Express protects the saved Wi-Fi network credentials on your watch by requiring a sign in to your Garmin Connect account before the networks will be displayed.

  6. Select Trash Icon for the Wi-Fi network you wish to remove.

Troubleshooting Wi-Fi Connections

If you are having trouble connecting your compatible watch to a Wi-Fi network, there are several things that may be causing the issue. Below are some examples of things you can try to resolve this issue.

  • If using Garmin Express program, verify that Garmin Express software is up to date. The latest version can be downloaded from www.garmin.com/express.

  • If using the Garmin Connect app, verify that it is up to date. The latest version can be downloaded from your mobile device's app store.

  • Ensure the watch software is up to date. If the watch does not have the latest software installed, check for updates with Garmin Express. 

  • Ensure the Wi-Fi network was added correctly in Garmin Express or the Garmin Connect app. For detailed instructions, see Related .

  • If parental controls are enabled for the Wi-Fi network, the watch may display "No internet connection" when connected.

  • Try a different Wi-Fi network.

Testing the Wi-Fi Connection

If the Wi-Fi setup completes successfully in Garmin Express or the Garmin Connect app, check the Wi-Fi functionality on the watch with these steps:

NOTE: Disable Bluetooth if the watch is paired to the Garmin Connect app. This will prevent the activity from being uploaded via Bluetooth instead of Wi-Fi.

  1. Record and save a 20 second test activity.

  2. Wait approximately 30 seconds for the watch to establish a Wi-Fi connection and transfer the activity.

  3. If successful, the watch will display a message indicating the transfer is complete.

  4. If one minute elapses without the watch displaying a message, check Garmin Connect to see if the activity appears.

    • If the activity appears in the Connect account, Wi-Fi is functioning properly.

  5. If the activity does not appear in Connect, either the Wi-Fi connection is failing, the date on the watch is wrong, or Connect is unable to accept the upload at this time.

    • Check the Connect Status Page to see if any outages have been reported. If there is currently an outage, you will need to wait for the issue to be resolved.

    • Ensure that the date reported by the watch is correct. If the date is incorrect, activities will be processed and uploaded, but will be sorted under the wrong date in Connect.

1 fēnix® 5, fēnix® 5s, quatix® 5 watches only have Wi-Fi with sapphire editions. fēnix® 6 series watches only have Wi-Fi with Pro and Solar editions. 

2 A maximum of seven Wi-Fi networks can be added Wi-Fi compatible Garmin Outdoor devices.

3 The maximum password lengths varies based on the security protocol. WPA-PSK/WPA2-PSK has a maximum key length of 63 characters.

Related

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