Professional Account Activate an inReach Device Into Suspend

Activate Into Suspend is a Professional account-only option that allows the administrator to activate an inReach® device into a suspended state.

This option is helpful for those that want to add an inReach device to their account ahead of time, and set it up prior to its expected use (for example, organizations who use their devices seasonally or during emergencies).

Note: Activation fee and $5 monthly suspend fee, subject to tax, still apply.

IMPORTANT: SOS and messaging do not work for devices that are suspended.

Activating Into Suspend:

1. From the Plans & Devices tab, select Add Device
2. Input the IMEI number and Auth. Code
   • If you have an additional device you wish to Activate Into Suspend, select Add Another.
3. From the Data Plan drop-down, select Professional Flex Suspend or Byte-based Suspend
   • A user cannot be assigned at this point, you can do so after upgrading the device to an active plan (steps below).
4. Select the checkbox for the terms & conditions
5. Select Add Devices

Device added will now be listed on the Plans & Devices tab as suspended.

Upgrading to an Active Plan:

The associated plan would need to be upgraded when the device is ready to be used. 

1. From the Plans & Devices tab, select the checkbox on the left for the desired device
   • Note: Only one device can be selected at a time. You can't make changes to multiple devices at once.
2. Select Change Plan or Suspend
3. Select a plan
   • Select a schedule plan change date, if necessary. 
     Note: The plan change defaults to the current date.
   • By default, the option to send a message to the inReach is selected. You can type a message or deselect the checkbox.
4. Select Change Service

The selected device will now have the plan chosen. Perform steps 1-4 for any additional devices.

A user has to be assigned to a device before it can be used, see - Garmin Explore Professional Web Help - Assigning a User to a Device