Garmin Connect App: Device Is Paired but Not Connecting to App

The following issues may be a result of your Garmin device not connecting to the Garmin Connect app to sync data:

• Steps on my watch are not showing in the Garmin Connect app.

• An activity that I recorded on my device is not showing in my Garmin Connect account.

• Stale or missing weather data.

How Can I Tell When the Issue Is Fixed?

The Garmin Connect app will display a green dot the top of the My Day page as shown below. An automatic sync will also kick off when you the open the app and your device is connected.

Troubleshooting Steps

Try each step below and check to see if your issue is resolved before proceeding to the next step.

Step 1: Restart Your Garmin Device and Smartphone

Rebooting your Garmin device and smartphone will usually solve most issues.  How Do I Restart My Garmin Device?.

Step 2: Remove and Re-Add the Garmin Device

This step involves the unpairing of your Garmin device from the Garmin Connect app and from your smartphone. For help see: Instructions to Remove and Add a Device in the Garmin Connect App

NOTE: Some watches have Battery Saver and Stealth Modes that will disable wireless connections and prevent pairing or syncing to the Garmin Connect app. For more information about these and how to disable them, see - Understanding and Using the Power Manager With Garmin Watches and Stealth Mode on Garmin Tactical Watches. 

For a Visual Tutorial on the Above Steps See the Following Videos:

Android Bluetooth Troubleshooting Paired but Not Connecting Video

iPhone Bluetooth Troubleshooting Paired but Not Connecting Video