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Voice Command isn't Working on an Automotive Device

When using the Voice Command feature on your compatible device, you may see a message indicating it is unavailable for your chosen language (e.g., "Voice Command support is not available for American English"). This can be caused by an incorrect map region, incorrect language settings, or a missing file.

See below for a video tutorial on resolving this issue.

Check Map Region

Voice Command will only function when full coverage of a device's preloaded map is installed. See the owner's manual of your device for instructions to view the myMaps screen and check the installed map coverage.

Voice Command Will Not Work in the Following Situations:

  • A smaller region of the preloaded map was loaded to the device during a map update:
    • Examples of smaller regions:
      • Lower 49 States SW region on a device preloaded with US.
      • US region on a device preloaded with US/Canada/Mexico.
    • To get full coverage back you will need to use a memory card, change the map in Garmin Express™ software, and ensure that full coverage is installed to your device.
  • Mapping files may have become corrupted. If full coverage of mapping is already installed, reinstall the maps with Garmin Express™ software.
  • Voice Command is used in a region which was not preloaded on the device.
    • For example, a North American device is preloaded with the map of North America. European maps can be added and used with this device, but Voice Command will only function with the North American map.

Check Voice and Text Language

Verify that your device's voice and text languages are both set to a compatible text-to-speech language. Only certain voice and text languages are compatible with Voice Command. See Related Content for a list of compatible languages.

For instructions on changing the language settings, see your device's owner's manual.

Restore the Speech Recognition File

A file is preloaded on your device which helps Voice Command operate properly. Restoring this file can help resolve issues with the Voice Command feature.

To Restore the Speech Recognition File:

  1. Install and run Garmin Express™ software
    • See Related Content for instructions
  2. Connect the device to the computer with a USB cable
  3. Follow the on-screen instructions to add your device (if prompted), or select your previously saved device
  4. Click Tools & Content
  5. Expand Language Files under Optional Updates
  6. Select the desired language(s)
  7. Click Install Now

The download will start automatically. When the download completes, an "updates complete" message will appear near the top of the Garmin Express™ software window.

Enable Voice Command on the nuvi 2460

  1. Touch Tools
  2. Touch Voice Command
  3. Touch the Wrench icon in the upper left corner
  4. Touch Voice Command to check (enable)

The Voice Command feature will now be enabled and respond to the wake-up phrase.

Related

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