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Setting Up a New inReach Professional Account

inReach® Professional Flex accounts are group accounts for when you need more than one active inReach® satellite communication device. Many organizations use Professional Flex plans to manage multiple inReach devices.

IMPORTANT - Read Before Getting Started

  • Each active inReach device requires a user with a separate email address and an active subscription to be used. The same email address cannot be used for more than one user. For organizations, the email address used by an account administrator when creating the account is often kept separate, and will not have a device associated with it. This is to allow for easily changing the account administrator.
  • A Professional Flex Plan is needed to have multiple users with assigned devices on a single account. This is not possible with Personal Plans.
  • A Professional Flex account can be created with a credit card before adding any inReach devices. Once the account is established, each inReach device and user can be added later on.
  • inReach devices need a subscription and a user to use inReach features.
  • inReach devices are automatically registered during activation of service to the device, or when adding it to your Garmin Explore™ account.
  • The process for creating an inReach account should be completed on a computer if possible.
  • Activation fees are non-refundable. Read the following information about inReach Plans before starting to set up your account - Difference Between inReach Personal and Professional Plans. Pick the plan that is best for your usage.
  • After activating you will need to sync your device. For steps on syncing, refer to the Syncing section below.
  • If you would like to transfer service from your current inReach device to a new inReach device, see - Transferring Existing inReach Service to Another inReach Device.

Creating an inReach Professional Account

NOTE: Credit or debit card information will need to be provided in order to complete activation steps below.

Before you can use the messaging and SOS functions on an inReach device you must create an account and activate a service plan for the device. If you are having issues logging into your inReach account or creating a new account, review inReach Professional Account Sign In Issue.

New Users Without an Account

IMPORTANT: These steps are for users that do not currently have any Garmin account. If you have an existing inReach, Garmin Explore™, or Garmin.com account, use the steps for Existing Users.

  1. Go to the Garmin Explore website.
  2. Select Create a New Account.
  3. Select New inReach Account.
  4. Click Select Professional Plans.
  5. Click the field Select a Country/Region. Select the country of the billing address of the credit card you will be using for the account then click Next.
    Select a region dropdown in red
  6. Read the Terms and Conditions. Click the box to accept the terms and conditions then click Next.
    NOTE: To view the terms and conditions, click terms and conditions in blue.
    Terms and Conditions Check Box
  7. If you have a Garmin account for any other device already, click the words in blue of I already have a Garmin account.
    If this is your first Garmin account, fill in the required information. Agree to the Terms of Use, then click Create Account.
    Create a Garmin account
  8. Fill in the fields with the appropriate information and click Next.
    NOTE: This is for your professional account. The name added here will be the main administrative user for the account. Until other users are given admin status, only the administrator of the account will be able to make any changes to the account. 
    Entering Your information Page
  9. Add Emergency Contacts, then click Next.
  10. Select an SOS Plan.
    NOTE: Garmin Response comes with device activation, but all other plans and benefits are optional.
    • If additional SOS coverage is selected, fill in the required additional information and click OK.
    • If no additional SOS features are selected, continue to the next step by clicking Next at the bottom.
  11. Review all entered information to confirm it is correct, then click Next.
  12. Check the box to agree to the Terms of inReach Service, then click Next.
  13. Enter the billing information for the credit card to be used in the account and click Next.
  14. Select Add New Card.
  15. Enter your card information, then click Save.
  16. The account monthly invoice will be sent to your email address. You may also have an additional Billing Email Address, if desired. Once completed, check the box to authorize recurring monthly billing, then click Next.
  17. Click Activate Account.

Existing Users With a Garmin Explore Account

  1. Go to the Garmin Explore website.
  2. Select Sign In.
  3. Log into your Garmin Explore account.
    • If needed, reset your password by selecting Forgot?
  4. Select Account.
    Location of the Select Account Tab
  5. Select inReach.
    Location of the inReach Account Sub Tab
  6. Click Activate InReach.
    Location of the Activate inReach Button
  7. Click Professional Website.
    Location of the Professional Account Link
  8. Fill in the fields with the appropriate information and click Next.
    NOTE: This is for your professional account. The name added here will be the main administrative user for the account. Until other users are given admin status, only the administrator of the account will be able to make any changes to the account. 
    Entering Your information Page
  9. Add Emergency Contacts, then click Next.
  10. Select an SOS Plan.
    NOTE: Garmin Response comes with device activation, but all other plans and benefits are optional.
    • If additional SOS coverage is selected, fill in the required additional information and click OK.
    • If no additional SOS features are selected, continue to the next step by clicking Next at the bottom.
  11. Review all entered information to confirm it is correct, then click Next.
  12. Check the box to agree to the Terms of inReach Service, then click Next.
  13. Enter the billing information for the credit card to be used in the account and click Next.
  14. Select Add New Card.
  15. Enter your card information, then click Save.
  16. The account monthly invoice will be sent to your email address. You may also have an additional Billing Email Address, if desired. Once completed, check the box to authorize recurring monthly billing, then click Next.
  17. Click Activate Account.

Existing Users With a Garmin.com Account

  1. Go to the Garmin Explore website.
  2. Select Sign In.
  3. Log into your account.
    • If needed, reset your password by selecting Forgot?
  4. Select I Have One below the inReach device you are activating.
  5. Click Select Professional Plans.
  6. Enter the required information, review the Terms and Conditions and Privacy Statement before agreeing, then click Next.
    Orange Next Button Below Country or Region
  7. Fill in the fields with the appropriate information and click Next.
    NOTE: This is for your professional account. The name added here will be the main administrative user for the account. Until other users are given admin status, only the administrator of the account will be able to make any changes to the account. 
    Entering Your information Page
  8. Add Emergency Contacts, then click Next.
  9. Select an SOS Plan.
    NOTE: Garmin Response comes with device activation, but all other plans and benefits are optional.
    • If additional SOS coverage is selected, fill in the required additional information and click OK.
    • If no additional SOS features are selected, continue to the next step by clicking Next at the bottom.
  10. Review all entered information to confirm it is correct, then click Next.
  11. Check the box to agree to the Terms of inReach Service, then click Next.
  12. Enter the billing information for the credit card to be used in the account and click Next.
  13. Select Add New Card.
  14. Enter your card information, then click Save.
  15. The account monthly invoice will be sent to your email address. You may also have an additional Billing Email Address, if desired. Once completed, check the box to authorize recurring monthly billing, then click Next.
  16. Click Activate Account.

Managing Users and Devices

These options are available when logged into the account as the administrator.

How to Add an inReach Device to a Professional Account

  1. Go to the Garmin Explore website and sign in.
  2. Select Plans & Devices.
    Location of the Plans and Devices Tab
  3. Click Add Device.
    Location of the Add Device Button
  4. Input IMEI and Authorization Code, then click Next.
    Add Device on a Professional Account
  5. Select a Subscription Plan, then click Next.
  6. Read the About Professional Flex Plans, then click Next.
    • If you have a promotion code you can enter it in the lower right hand corner above Next and once entered, click Next.
  7. Read the Terms and Conditions, then click Next.
  8. If you have already created the User you can select them from the drop down, then click Add Device.
    • If you have not created the User yet, click Add Device and assign the device later.
  9. Wait for activation to complete, then click Next.

How to Add a User to the Account

  1. Go to the Garmin Explore website and sign in.
  2. Select Groups & Users.
    Location of the Groups and Users Tab
  3. Click Add User.
    Location of the Add User Button
  4. Fill in the required fields and click Save when done.
    NOTE: While each user has to have a unique email address, fields such as emergency contact information can be shared between all users.

Assigning Users to inReach Devices

Use these steps if a user was not assigned when adding the inReach device, or if the assigned user needs to be changed.

  1. Go to the Garmin Explore website and sign in.
  2. Select Plans & Devices.
    Location of the Plans and Devices Tab
  3. Click the box to the left of the 15-digit IMEI number for the inReach device.
    Location of the IMEI Select Option
  4. SelectThree Dots Icon at the far right for the device.
    Location of the three dots icon
  5. Click Assign User.
    Location of the Assign User Option
  6. Click Select a User and then select a user in the drop-down.
    Location of the Select a User drop-down
  7. Click Assign.
  8. Reload or refresh the page to see the changes.

Syncing

inReach devices need to be periodically synced to the account to ensure proper use, especially after any changes has have been made to the account. Refer to the following FAQs for instructions:

Registering the Handheld

Your handheld is registered automatically during activation of service to the device, or adding it to your Garmin Explore account.

The following handhelds can also be registered through Garmin Express™ software:

  • Alpha 200i
  • GPSMAP 66i/67i/86i/86sci
  • inReach Messenger
  • inReach Mini 2
  • Montana 700i/750i

Adding one of these handhelds to the Garmin Express program to update its software will also register the handheld. For more information on updating software with Garmin Express, see - Installing Software Updates to Outdoor Handhelds.

More Information 

View the Administrators Guide for a complete guide to Professional Account management.

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