Select your product to confirm this information applies to you

Garmin Express™ Only Offers Options to Contact Product Support or Use a Memory Card

null 

The following error messages may appear while Garmin Express™™ is preparing for a map update. This is due to limited internal storage on the GPS device with or without an SD memory card inserted.

Insufficient Internal Space Error Messages:

  • "We're unable to install the updates. The latest version of these maps have so much new information that we're not going to be able to fit it all on your device's internal memory. Please contact Product Support for help with updating your maps. Contact Us"

  • "The latest version of these maps have so much new information that we're not going to be able to fit it all on your device's internal memory. Here's what you can do: Use a Memory Card (Recommended)".

Ensure Garmin Express™ is Up to Date

See Updating the Garmin Express™ Application Software.

Follow These Steps to Free up Space on the Device if the Issue Continues

PC/Windows:

  1. Connect the Garmin device into the computer
  2. Press the Windows key + E
  3. Click This PC (Windows 10 & 11 only)
  4. Open the Garmin drive
  5. Open Internal Storage or Internal Garmin Storage (not all devices require this step)
  6. Open the Voice folder
    • The Voice folder is located in the Garmin folder on some devices.
  7. Delete any unwanted language files
  8. Go back to the previous folder
  9. Follow steps 6-8 for the Text, Keyboards, and Help folders (Keep all files beginning with “en”)
  10. Open the GPX folder
  11. Delete the Archive folder (this folder contains the Trip Log information, backup this data before deleting if it is needed)
  12. Disconnect the Garmin GPS device from the computer
  13. Allow the GPS device to boot up to the main menu
  14. Reconnect the GPS device to the computer
  15. Open Garmin Express™ and attempt the update again

Mac:

  1. Connect the Garmin device into the computer
  2. Open the Garmin drive
  3. Open the Voice folder
    • The Voice folder is located in the Garmin folder on some devices.
  4. Delete any unwanted language files
  5. Go back to the previous folder
  6. Follow steps 6-8 for the Text, Keyboards, and Help folders (Keep all files beginning with “en”)
  7. Open the GPX folder
  8. Delete the Archive folder (this folder contains the Trip Log information, backup this data before deleting if it is needed)
  9. Empty the trash on the Mac
  10. Eject the device and disconnect the cable
  11. Turn the device on and allow the GPS device to boot up to the main menu
  12. Reconnect the GPS device to the computer
  13. Open Garmin Express™ and attempt the update again

Note: Not all devices display as a drive mounted to the desktop, or within Finder.  See Automotive Device Compatibility with Mac Computers.   

See below if you get past the above error message and Garmin Express™ prompts you to choose a region you don't want.

Go to the Support Center and enter your product name or serial number. Under Top Solutions select the FAQ "Garmin Express™ Prompts me to Select a Region I don't want During a Map Update."

Contact Us for More Help