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BaseCamp Software Fails to Install on a Windows Computer

When installing BaseCamp™ software to a Windows computer, there may be obstacles that can prevent the installation from completing successfully. When this occurs, an error message such as Install Failed may display or the installer may not launch.

NOTE: If Garmin BaseCamp software was installed previously, see .msi File Not Found when Updating a Garmin Software Application.

Try the Following Solutions:

1. Refer to the Linked FAQ if BaseCamp Software is Experiencing One of the Following Errors

"Garmin Express™ Software Is Not Compatible with Your Operating System" Error.

"You can only install apps from the Windows Store" Message When Installing Garmin Express Software on Windows 10.

2. Use a Personal Computer

A personal computer is often required to successfully run Garmin BaseCamp software. When installing BaseCamp software on a business computer, the IT department responsible for the computer may need to be contacted as computers owned by businesses often have restrictions set up to prevent the installation of unauthorized programs.

You may get an error message that says you don't have administrative privileges if you try to install a program without being signed into an administrative account. For more information see Administrator Password on a Windows Computer.

3. Restart the Computer and Try Again

Note: Shutting down, pressing the power button, or closing the lid on a notebook computer may not effectively restart the computer on some operating systems. Follow the instructions below to ensure that the computer is completely restarted.

Windows 8.1 and higher	Windows 7
Right-click the Start button Click Shut down or sign out Click Restart	Click the Start button Click ▶ next to Shut Down Click Restart

4. Verify the Computer Meets System Requirements for Garmin BaseCamp

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Install the latest Microsoft Windows updates

Microsoft has released Windows updates that may resolve issues with Garmin applications. For more information about installing these updates, see the How do I keep my PC up to date? section of Microsoft's Windows Update FAQs page:

Windows Update: FAQ

5. If the Installer will not Launch, Verify it is not Blocked by Windows

Right-click the downloaded Garmin BaseCamp software installer file
Click Properties
Click the General Tab
Click the Unblock button if present
- If there is no Unblock button, the installer is not blocked.
Click OK

6. Run Garmin BaseCamp as an Administrator

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7. Disable Antivirus Applications

Although most security software will not interfere with Garmin BaseCamp software, some more aggressive applications such as those in a business environment (on a work computer) may cause this error. If possible, try temporarily disabling the software or try a different computer if the software can't be disabled.

8. End any Microsoft Installer Processes

1. Open the Task Manager by holding down Ctrl + Shift + Esc

If prompted to allow Task Manager to make changes to your computer, click Yes.
If using Windows 7, click Processes.

If using Windows 8.1 and later, click More Details, then Details.

2. End any processes named msiexec.exe

9. Uninstall Previously Installed Versions of Garmin BaseCamp Software

Note: Before uninstalling BaseCamp software, you can backup all your data into a single archive file which you can restore after re-installing the program. For steps, see: Backing Up Data and Restoring Backup Data.

See Uninstalling Garmin BaseCamp for steps.

If BaseCamp software fails to uninstall, use the Program Install and Uninstall troubleshooter provided by Microsoft.

After these instructions are followed, Garmin BaseCamp software should be able to install successfully. If not, the computer should be checked by a Microsoft certified repair technician, or another computer should be used.