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I’m Having an Issue Using the Spotify App on My Watch

If your Garmin watch is running out of storage space for downloaded music, the Spotify Connect IQ app on your watch may stop functioning properly. Issues can include:

  • The Spotify Connect IQ app crashes
  • Music fails to sync to the watch
  • Music fails to play on the watch

We are working to solve these issues through a watch software update.   A temporary fix can be used by uninstalling and reinstalling the Spotify Connect IQ app on the watch:

  1. Change the music provider on the watch from “Spotify” to “Control Phone”.
    Select option below to reveal instructions:

    • Non-Touchscreen Watches (D2 Delta Series, fenix 5 Plus Series, Forerunner 245 Music, 645 Music, and 945, Marq series)
      1. On the watch, press and hold the Down Key (the music shortcut key).

      2. Press and hold Menu key to access settings

      3. Select Music Providers

      4. Select Control Phone

    • Touchscreen Watches (vivoactive 3 Music Series)
      1. Swipe the screen on the watch to the Music Widget

      2. Press and hold screen to access settings

      3. Select Music Providers

      4. Select Control Music on Phone

  2. Uninstall the Spotify Connect IQ app using one of the options below.
    Select option below below to reveal instructions:

    • Garmin Connect app
      1. Open Garmin Connect App
        • Android: Select  (upper left)
        • iOS: Select More (bottom right)

      2. Select Garmin Devices

      3. Select the device

      4. Select Music

      5. Select Spotify

      6. Touch Uninstall
        • iOS- Touch  then touch Uninstall

      7. Sync the watch

    • Connect IQ Store app
      1. Open Connect IQ Store app

      2. Select 

      3. Select Manage Device
        • If you have more than one Garmin device you can switch the device by touching Devices

      4. Select My Music

      5. Select Spotify

      6. Tap Uninstall

      7. Sync the watch
    • Garmin Express
      1. Connect device to computer via USB cable

      2. Open Garmin Express

      3. Select the device

      4. Select Music

      5. Select Music Apps

      6. Select the X next to Spotify

      7. Sync the watch

  3. Reinstall the Spotify Connect IQ app using one of the options below.
    Select option below to reveal instructions:

    • Garmin Connect app
      1. Open Garmin Connect App
        • Android: Select  (upper left)
        • iOS: Select More (bottom right)

      2. Select Garmin Devices

      3. Select the device

      4. Select Music

      5. Select Spotify

      6. Touch Install

      7. Sync the watch

    • Connect IQ Store app
      1. Open Connect IQ Store app

      2. Select 

      3. Select Manage Device
        • If you have more than one Garmin device you can switch the device by touching Devices

      4. Select My Music

      5. Select Spotify

      6. Tap Install

      7. Sync the watch
    • Garmin Express
      1. Connect device to computer via USB cable

      2. Open Garmin Express

      3. Select the device

      4. Select Music

      5. Select Music Apps

      6. Select  Garmin Express Install IQ app next to Spotify

      7. Sync the watch

  4. Log back into Spotify to set up the Spotify Connect IQ app again:

    • Non-Touchscreen Watches
      1. On the watch, press and hold the Down Key (the music shortcut key).

      2. Press and hold Menu key to access settings
      3. Select Music Providers
      4. Select Spotify 
        • The watch will search and connect to Wi-Fi
      5. Once connected, the device will display a message to Open Garmin Connect Mobile app to sign in. At the same time, your smartphone should display a notification similar to:
      6. Acknowledge message on the phone which will take you to Spotify. Enter your login details and select Log In.
    • Touchscreen Watches
      1. Swipe the screen on the watch to the Music Widget

      2. Press and hold screen to access settings

      3. Select Music Providers

      4. Select Spotify

      5. You will now be prompted to open the Garmin Connect app

      6. From the Garmin Connect app, enter your Spotify login details and select LOG IN

      7. Review and agree to the terms by selecting AGREE

  5. Re-download music from Spotify

    • Non-Touchscreen Watches

      Note: Your watch must be able to connect to your Wi-Fi network to download content from Spotify. From your Spotify account, create playlists. Saved playlists will display as optional music to sync on your watch. For more information see Spotify Support.

      1. On the watch, press and hold the Down Key (the music shortcut key).

      2. Press and hold Menu key to access settings

      3. Select Music Providers

      4. Select Spotify

      5. Select Add music & podcasts

      6. Select Playlists

      7. Choose playlists you want to sync to your watch.

      8. Select Done

      9. Press the Back button and select yes to “Start music sync now?”

      At this point, the watch will attempt to connect to your Wi-Fi network.  We recommend plugging the watch into a charger near the Wi-Fi router for the best results.  

    • Touchscreen Watches

      Note: Your watch must be able to connect to your Wi-Fi network to download content from Spotify. From your Spotify account, create playlists. Saved playlists will display as optional music to sync on your watch. For more information see Spotify Support.

      1. From your vivoactive 3 Music swipe your screen to the Music Widget

      2. Select  (Spotify Icon)

      3. Select Add music & podcasts

      4. Choose a category then choose the content you want to sync to your watch

      At this point, the watch will attempt to connect to your Wi-Fi network.  We recommend plugging the watch into a charger near the Wi-Fi router for the best results. 

If you continue to experience an issue, contact Product Support


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