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Issues Signing Into the Garmin Explore Website
If there are issues signing into your Garmin Explore™ website account, try resetting the password at www.garmin.com/account.
Additionally, the Garmin Explore website has been updated to use the Garmin single sign-on system. Depending on whether or not an account on Garmin.com existed, the sign-in credentials for the Garmin Explore website account may have changed and “An error occurred while processing your request” message may be received.
NOTE: If the account information and password are set to autofill, try clearing the browser cache and resetting the password. For steps on clearing the cache for various internet browsers, see - Clear the Browser History, Cache, Temporary Internet Files, or Open a Private Window.
Why the Login Credentials May Have Changed
If there is NO previous Garmin account: There will be no change to the login credentials for the Garmin Explore website. Continue signing in as before. The same credentials will now also allow logging in to Garmin.com.
If BOTH a Garmin Explore website account and a Garmin account with the same email address exists: The Garmin account password will be the new password to sign in to the Garmin Explore website.
If the password cannot be recalled or is needing to be changed back to what it was previously:
Select Sign In and enter the email the account was created with.
Select the Forgot? link and follow the steps to reset your password.
If there is an existing Garmin account, but no Garmin Explore website account: When setting up an inReach® satellite communicator, go to the Garmin Explore website and choose Sign In, then enter the credentials for Garmin.com.
To set up an inReach satellite communicator, see:
If there is currently no inReach or Garmin account: Upon creating a new account, the login will work for both the Garmin Explore website and Garmin.com.