IMPORTANT: A Return Material Authorization (RMA) created by Garmin Product Support is required before sending a Tacx Trainer to the Garmin warehouse for exchange.
Select your trainer model below to reveal device-specific return instructions.
If returning a Tacx Flow Smart trainer for exchange, only send the resistance unit (pictured below). This is the part that bolts to the frame.
The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.
Trainer frame
Power cable/adapter
Front wheel block
Quick-release or thru-axle
Any axle adapters
If returning a Tacx Boost trainer for exchange, only send the resistance unit with controller (pictured below). This is the part that bolts to the frame.
The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.
Trainer frame
Mounting bolts
Front wheel block
Quick-release or thru-axle
Any axle adapters
If returning a Tacx Vortex Smart trainer for exchange, only send the resistance unit (pictured below). This is the part that bolts to the frame.
The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.
Trainer frame
Power cable/adapter
Front wheel block
Quick-release or thru-axle
Any axle adapters
If returning a Tacx Booster Basic trainer for exchange, only send the resistance unit with controller (pictured below). This is the part that bolts to the frame.
The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.
Trainer frame
Mounting bolts
Front wheel block
Quick-release or thru-axle
Any axle adapters
If returning a Tacx Satori Smart trainer for exchange, only send the resistance unit with controller (pictured below). This is the part that bolts to the frame.
The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.
Trainer frame
Front wheel block
Quick-release or thru-axle
Any axle adapters
If returning a Tacx Bushido Smart trainer for exchange, send the entire trainer back to complete the exchange (pictured below).
If returning a Tacx Genius Smart trainer for exchange, send the entire trainer back to complete the exchange (pictured below).
