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Return Instructions for Tacx Wheel-On Trainers

IMPORTANT: A Return Material Authorization (RMA) created by Garmin Product Support is required before sending a Tacx Trainer to the Garmin warehouse for exchange.

Select your trainer model below to reveal device-specific return instructions.


Tacx Flow Smart

If returning a Tacx Flow Smart trainer for exchange, only send the resistance unit (pictured below). This is the part that bolts to the frame.

Tacx_flow_resistance_unit 

The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.

  • Trainer frame

    Tacx flow frame
  • Power cable/adapter

  • Front wheel block

  • Quick-release or thru-axle

  • Any axle adapters


Tacx Boost

If returning a Tacx Boost trainer for exchange, only send the resistance unit with controller (pictured below). This is the part that bolts to the frame.

Tacx_boost_resistance_unit_control

The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.

  • Trainer frame

    Tacx boost frame
  • Mounting bolts

  • Front wheel block

  • Quick-release or thru-axle  

  • Any axle adapters


Tacx Vortex Smart

If returning a Tacx Vortex Smart trainer for exchange, only send the resistance unit (pictured below). This is the part that bolts to the frame.

Tacx_vortex_resistance_unit

The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.

  • Trainer frame

    Tacx vortex frame
  • Power cable/adapter

  • Front wheel block

  • Quick-release or thru-axle

  • Any axle adapters


Tacx Booster Basic

If returning a Tacx Booster Basic trainer for exchange, only send the resistance unit with controller (pictured below). This is the part that bolts to the frame.

Tacx booster resistance unit resistance switch

The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.

  • Trainer frame

    Tacx booster frame
  • Mounting bolts

  • Front wheel block

  • Quick-release or thru-axle  

  • Any axle adapters


Tacx Satori Smart

If returning a Tacx Satori Smart trainer for exchange, only send the resistance unit with controller (pictured below). This is the part that bolts to the frame.

Tacx satori resistance unit with resistance switch

The following parts are not included with the replacement. Keep these for use with the replacement resistance unit.

  • Trainer frame

    Tacx satori frame
  • Front wheel block

  • Quick-release or thru-axle

  • Any axle adapters


Tacx Bushido Smart

If returning a Tacx Bushido Smart trainer for exchange, send the entire trainer back to complete the exchange (pictured below).

Tacx bushido trainer

Tacx Genius Smart

If returning a Tacx Genius Smart trainer for exchange, send the entire trainer back to complete the exchange (pictured below).

Tacx genius trainer