"BaseCamp quit unexpectedly" Error on Mac

On rare occasions, Garmin BaseCamp™ software for Mac OS X can display a message that says BaseCamp quit unexpectedly. This can be caused by files leftover from an older version of BaseCamp software or by a corrupt GPX file on a connected GPS device.

To Resolve this Issue:

1. Update BaseCamp software to the latest available version:
   1. Open BaseCamp program
   2. Click BaseCamp in the menu bar
   3. Click Check for Updates
2. If a Kern Protection Failure message displays when a GPS device is connected, a corrupt GPX file on the device is the likely cause. See "There was a problem communicating with the Garmin device" Error in BaseCamp
3. If there is no device connected when the error occurs,

• • Delete the BaseCamp software preferences file:
    1. Open Finder
    2. Click Go in the menu bar at the top of the screen
    3. Press and hold the Option key
    4. Click Library¹, then release Option
    5. Open the Preferences folder
    6. Move com.garmin.BaseCamp.plist to the Trash
    7. Empty the Trash²
    8. Open BaseCamp program

• • Delete old BaseCamp crash reports (Mac OS X 10.6 - 10.9 only):
    1. Open Finder
    2. Click Go in the menu bar at the top of the screen
    3. Press and hold the Option key
    4. Click Library¹, then release Option
    5. Open the Logs folder
    6. Open the CrashReporter, or Garmin folder
    7. Move all files with Garmin or BaseCamp in the name to the Trash
    8. Empty the Trash²
    9. Open BaseCamp program

BaseCamp software should now open without quitting unexpectedly.

¹On Mac OS X 10.6, the Library folder is not hidden. Select Home from the Go menu, then open the Library folder.

²If the Trash cannot be emptied, restart the Mac and try again.