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Automotive Device Shutting Down or Rebooting While Plugged Into a Vehicle

Your Garmin Automotive device should not shut down or reboot while plugged into a vehicle. There are four main resolutions to this issue.

Make Sure Your Device is Plugged Directly Into Your Vehicle With its Original Garmin Power Cable

  • Do not use a splitter, USB, or third-party cable

  • Ensure the vehicle power cable is securely inserted into the powered mount or the port on the device itself
    • See the owner's manual of your device if you're unsure where to plug in the vehicle power cable on your device
  • Your vehicle power cable and receptacle need to be debris-free and clean in order to make a proper mechanical and electrical connection

    • Ensure the vehicle power cable is plugged in all the way to the cigarette lighter or 12V outlet and the LED light is lit
  • See Buying Automotive Accessories Directly from Garmin for instructions to purchase a replacement Garmin power cable


Remove any Memory Cards in the Device


Ensure the Device Software is up to Date


Make Sure it is not Too Hot in the Vehicle

Contact Product Support if the issue continues.