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My Device Is Not Syncing Data to the Garmin Connect App

Sometimes, your Garmin® device might have trouble connecting and syncing with the Garmin Connect™ app. When this happens, you may notice:

  • Your daily steps aren't updating in the app.

  • Workouts or activities you recorded aren't appearing in your account.

  • The weather forecast is old or missing.

How to Know When It's Working Again

You can confirm your device is syncing correctly by checking two things:

  1. Look for a green dot at the top of the Garmin Connect app's Home screen.

  2. When you open the app (with your device connected), it should automatically start syncing your data.

Home screen of the Connect app showing a green dot next to a watch in the top right corner and two arrows spinning indicating the watch is syncing


Troubleshooting Steps

Try these steps one by one. After each step, check if your Garmin device is syncing correctly before moving on.

1: Enable Bluetooth

  • Make sure Bluetooth® is turned ON in your phone's main settings.

  • Confirm Bluetooth is also ON on your Garmin device itself. (Check your owner's manual for how to do this on your specific device).

2: Restart Both Devices

  • Turn your Garmin device OFF, then turn it ON again.

  • Restart your smartphone as well. A simple reboot often fixes connection problems.

3: Check Power Modes

4: Remove and Re-Add the Garmin Device


For a Visual Tutorial on the Above Steps See:

Android Bluetooth Troubleshooting Paired but Not Connecting Video

iPhone Bluetooth Troubleshooting Paired but Not Connecting Video

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