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My Device Is Not Syncing Data to the Garmin Connect App
Sometimes, your Garmin® device might have trouble connecting and syncing with the Garmin Connect™ app. When this happens, you may notice:
Your daily steps aren't updating in the app.
Workouts or activities you recorded aren't appearing in your account.
The weather forecast is old or missing.
How to Know When It's Working Again
You can confirm your device is syncing correctly by checking two things:
Look for a green dot at the top of the Garmin Connect app's Home screen.
When you open the app (with your device connected), it should automatically start syncing your data.
Troubleshooting Steps
Try these steps one by one. After each step, check if your Garmin device is syncing correctly before moving on.
1: Enable Bluetooth
Make sure Bluetooth® is turned ON in your phone's main settings.
Confirm Bluetooth is also ON on your Garmin device itself. (Check your owner's manual for how to do this on your specific device).
2: Restart Both Devices
Turn your Garmin device OFF, then turn it ON again.
Restart your smartphone as well. A simple reboot often fixes connection problems.
3: Check Power Modes
Some watches have Battery Saver or Stealth Modes that disable wireless connections like Bluetooth, preventing syncing.
Check if these modes are active and turn them off if needed. See Understanding and Using the Power Manager With Garmin Watches and Stealth Mode on Garmin Tactical Watches.
4: Remove and Re-Add the Garmin Device
If syncing still isn't working, completely remove (unpair) your Garmin device from two places:
The Garmin Connect app.
Your smartphone's main Bluetooth settings menu.
Once removed, add the device back through the Garmin Connect app. See Instructions to Remove and Add a Device in the Garmin Connect App.
For a Visual Tutorial on the Above Steps See:
Android Bluetooth Troubleshooting Paired but Not Connecting Video
iPhone Bluetooth Troubleshooting Paired but Not Connecting Video