Android phones offer a feature that optimizes your phone’s battery by disabling or putting to sleep apps so that they do not run in the background. By allowing this to occur, the Garmin Connect™ app may encounter an issue that stops delivery of notifications to your Garmin device.
Instructions for several Android phone manufacturers are available below. Choose your phone and follow the steps to ensure that Garmin Connect app is not affected by this feature.
Access Basic Services app.
Select App Manager.
Select App auto start.
Enable auto start for Connect.
Access Settings app.
Select Smart Assist.
Select DuraSpeed.
Enable Connect.
Access Settings app.
Select Apps & Notifications.
Select Connect.
Select Advanced.
Select Battery.
Select Battery optimization.
Expand list to All applications.
Select Connect.
Select Don't optimize.
NOTE: Phone settings menu options may vary by model.
Access phone's Settings.
Select Battery.
Select Battery Usage.
Select Ignore optimizations.
Set Garmin Connect to Ignore optimizations.
Adjusting these settings will ensure that the Garmin Connect app is fully running on your smartphone.
NOTE: Phone settings menu options may vary by model.
Access phone's Settings.
Select Battery.
Select the three-dot icon in the top right.
Select Battery Optimization.
Set Garmin Connect to Don't Optimize.
Adjusting these settings will ensure that the Garmin Connect app is fully running on your smartphone.
NOTE: Phone settings menu options may vary by model.
Access phone's Settings.
Select Apps & Notifications.
Select See All.
Select Garmin Connect app.
Select Advanced.
Select Battery Optimization.
Set Garmin Connect to Don't Optimize.
Adjusting these settings will ensure that the Garmin Connect app is fully running on your smartphone.
NOTE: Phone settings menu options may vary by model.
Access phone’s Settings.
Select Apps.
Select the Connect app.
Select App Battery Usage.
Enable Allow Background Usage.
Disable battery optimization.
Adjusting these settings will ensure that the Garmin Connect app is fully running on your smartphone.
NOTE: Phone settings menu options may vary by model.
Access phone’s Settings.
Select Apps
Select the Connect app.
Select Battery.
Touch Optimize Battery Usage.
Disable battery optimization.
Adjusting these settings will ensure that the Garmin Connect app is fully running on your smartphone.
NOTE: Phone settings menu options may vary by model.
Access phone's Settings.
Select Intelligence Assistance.
Select App Blocker.
Select Connect app.
Turn off Background Cleanup.
Turn off Start Blocker.
Adjusting these settings will ensure that the Garmin Connect app is fully running on your smartphone.
NOTE: Phone settings menu options may vary by model.
Access phone's Settings.
Select Battery.
Set mode to Normal Mode.
Select High background power consumption
Enable Connect to continue running when the background power consumption is high
NOTE: Phone settings menu options may vary by model.
Access phone’s Settings.
Select Security.
Select Battery.
Select App Battery Saver.
Select the Garmin Connect app.
Select Background Settings.
Set to No Restriction.
Access phone's Settings.
Select Apps.
Select App Lock.
Select the gear icon (top-right).
Select Hide Notification Content.
Uncheck apps that aren't getting notifications on your Garmin device.
Access the phone's Settings.
Select Apps.
Select the Garmin Connect App.
Enable Autostart.
Adjusting these settings will ensure that the Garmin Connect app is fully running on your smartphone.
NOTE: Phone settings menu options may vary by model.
Access phone's Settings.
Select App Management.
Select Auto-Launch Apps.
Ensure that the Connect app is enabled.
Go back to Settings.
Select App Management.
Select App List.
Select Connect.
Select Power Saver.
Ensure that Allow background activity is enabled.
If this FAQ did not address your problem see related content on this topic below.