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Phone Book Missing on a dezl Device

Your automotive device may not have access to your phone contacts if contact details are missing when receiving an incoming phone call. Choose your operating system below for instructions to allow access:


Android Instructions

To Resolve This Issue, "Forget" the Device in the dezl App:

  1. Open the dezl app
  2. Touch top right Gear icon 
  3. Touch the device name
  4. Touch Forget Device
  5. Touch Forget Device again to confirm

It is now Necessary to "Forget" the Device in the Phone's Bluetooth Settings:

  1. Open the Settings menu on the phone
  2. Touch Connections (some phones skip this step)
  3. Touch Bluetooth
  4. Touch the gear icon next to your listed Garmin device
    • On some Android phones, select the name of the listed Garmin Device instead
  5. Touch Forget or Unpair

Once the Pairing History is Cleared a Reset on the Device is Necessary:

  1. Touch Settings
  2. Touch Device
  3. Touch Reset
  4. Touch Reset Default Settings
  5. Touch Yes
  6. Choose your Country
  7. Touch OK
  8. Choose your Language
  9. Touch OK
  10. Touch Yes

When the device shows "Connect to the Garmin dezl Mobile App" touch on Connect Now.

Next, Open the dezl App and Follow These Steps:

  1. Touch Garmin dezl
  2. Touch Allow when prompted to Allow Access to contacts, phone book, or call history. (this step is usually missed)
    •  
  3. Complete remaining prompts

iOS Instructions

On the iPhone:

  • Open the phone's Settings menu
  • Touch Bluetooth
  • Touch the BT device name
  • Swipe right next to Sync Contacts to enable them

The device will now have access to the contacts on your phone. It may take some time for the phone book information to transfer and be visible on the device.

See Troubleshooting a Bluetooth or dezl App Issue with a Garmin Automotive Device if the issue continues.