Master Reset VIRB X or XE

If your VIRB X or XE is failing to perform as expected, it may be necessary to master reset the device. Master resets clear user settings by restoring the device to factory default settings.

Prior to performing a master reset, there is an additional troubleshooting step that can be performed. Often, issues are caused by corrupt GPS user data, videos, or photos. Removing this data may resolve issues. You may want to back up this data before removing it from the device. To remove this data, reference the section “Erasing Your Memory Card” in the owner's manual.

To perform a master reset:

1. Ensure the device is powered off
2. Press and hold the Up and OK buttons
3. Press and hold Power
4. When the LED lights up green release Power
5. Wait for a beep and the LED to change color to orange then release Up
6. Wait for a double beep and the LED to change color to red then release OK

The device should now be reset to default factory settings, all user data should be removed, and the device should function as expected.