GSA 28 Service Life Extension Program Commonly Asked Questions

GSA 28 ® Service Life Extension Program Frequently Asked Questions:

• I received Newly Overhauled servos but expected new production servos.
  • All newly overhauled servos are treated with the same manufacturing, design, component quality, and testing standards as a new production servo.

• When should I schedule the replacement of my servos?
  • Work with your Garmin dealer to schedule an appointment that coincides with your aircraft's annual maintenance. 

• How will my Warranty be impacted? 
  • The standard warranty applies after the exchange of the servos.
    • 6 months after the exchange OR the balance of your existing 2-year warranty applies, whichever is longer. 
    • Aviation Warranty Policy

• Does the GSA 28 Service-Life Extension Program include labor?
  • For installation in certified aircraft only, all affected servo units are eligible for parts and labor warranty reimbursement for a period of (5) years from the date of this service bulletin.
    • Service Bulletin 23024 Rev A

• What if my servos are out of warranty? 
  • The program allows up to five years to exchange from the date of the service bulletin, under warranty, all affected GSA 28 servos for servos marked with Mod 1. All -00/-11 and -20/-21 servos not marked with Mod 1 are eligible for exchange under this Service Life Extension Program. 

• Do I need to coordinate with my original Garmin dealer who installed the servos for the warranty to be covered?
  • No. Either the original dealer or a Garmin dealer from our Dealer Locator, can perform the exchange and installation.

 

For any additional questions or follow-up information, email gsainquiries@garmin.com