Alpha 10 Not Syncing or Staying Connected to the Garmin Explore App

• The Phone Connected status icon should be viewed in the status bar next to the battery charge indicator.
• Make sure Bluetooth is turned on. Select Setup on the Alpha 10, then Phone.

• Check for updates to the Explore app in your phones app store.

• Use Garmin Express™ from a computer which will automatically check for and install available software updates.
• For step by step guide on updating with Garmin Express, see - Installing Software Updates to Dog Tracking Handhelds and Compatible Collars.

• Consult your phone manufacturer for assistance as needed. 

• Make sure that Airplane Mode is turned OFF on your mobile device.
• Select Devices in the Explore app and verify that the Alpha 10 shows as Connected.
• Make sure you are selecting the sync option you want:
  • The sync option in the Account section synchronizes the Explore app with the Explore website.
  • The sync option in the Devices section syncs the Explore app with the Alpha 10.
• If the Explore app will sync with the Alpha 10 but not with your account on the Explore website, check that your phone has a wireless data connection.
• Ensure the phone's Location Services are turned ON:
  • refer to your phones operating system documentation on enabling and disabling app Location Services
    Example on Android: Phone Settings > Apps > Explore app > Permissions > Location On

If the previous steps did not correct the issue, it may be necessary to forget the Bluetooth pairing, clear the phone's cache of any hidden files, uninstall the app, reboot the phone, and re-install the Explore app.

1. Select Forget Phone in the phone settings of the Alpha 10.
   1. Navigate to the Main Menu on the Alpha 10.
   2. Select Setup.
   3. Select Phone.
   4. Select Forget Phone.
   5. Select Yes.
2. Forget/Remove the Alpha 10 in the Bluetooth settings of your phone or tablet.
   • Consult your phone operating system's documentation for assistance as needed.
3. Clear the Explore app cache files and clear data (this step not necessary for iPhones).
   • Refer to your phones operating system documentation on clearing app hidden files caches.
     Example on Android: Phone Settings > Apps > Explore app > Storage > Clear Cache and also Clear Data
4. Uninstall the Explore app.
   • See below for steps to uninstall the Explore app.
5. Restart both the phone and Alpha 10.
6. Download the Explore app, and try pairing and syncing again.
   • See below for steps to reinstall he Explore app.

To uninstall and reinstall the Garmin Explore app:

1. Uninstall the Garmin Explore app from your mobile device.
   • Select your operating system below for instructions on how to uninstall an app. For further assistance, refer to your mobile device's user manual.
     • Android
     • iOS
2. Reinstall the Garmin Explore app from your mobile device's app store.