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Garmin Explore App Bluetooth Troubleshooting for the Montana 700 Series
If you are experiencing issues with a Montana® 700 series outdoor handheld not pairing with your smartphone or tablet, this article reviews what to look for and troubleshooting for the Garmin Explore™ app.
If your issues are concerning connection with the Garmin Explore app after pairing or syncing, see
Related
.
Items to Check
If issues occur when trying to pair for the first time, getting a new or replacement phone, or after resetting your device, refer to the following suggestions.
Access the app store on the phone or tablet to install any available updates for the Garmin Explore app.
Phone or Tablet Updates
Most mobile devices install updates automatically, but it is best to confirm you have the latest operating system and install any missing updates. Consult your phone manufacturer for assistance, if needed.
Reboot the Montana and Phone or Tablet
Restarting the devices you are trying to pair will often resolve common Bluetooth connectivity issues.
Try powering off both the Montana and your phone or tablet, then powering them both back on.
Confirm Bluetooth® Pairing is Enabled
Check in the phone or tablet settings to ensure Bluetooth is turned on and not in Airplane mode. Contact the phone or tablet manufacturer for assistance, if needed.
To enable Bluetooth pairing on the Montana:
Touch to access the main menu.
Select Setup.
Select Pair Phone.
NOTE: If you do not see Pair Phone, you will need to select Phone, then Forget Phone before the Montana can be paired.
Select Pair.
Retry the Pairing if it Fails or Stalls
If you encounter a Pairing Failed error with the option to Retry, select Retry to try again.
If it fails again after selecting Retry, perform the following:
Forget/remove/unpair the Montana from the Bluetooth menu in the phone or tablet's settings.
Forget the smartphone in the Montana device settings:
Touch to access the main menu.
Select Setup.
Select Phone.
Select Forget Phone.
Start the pairing process again in the Garmin Explore app.
Allow Enough Time for the Phone or Tablet to Find the Montana Handheld
During the pairing process it can take 20+ seconds for the phone or tablet to find the Montana handheld.
If your phone or tablet does not find the device right away, allow more time. Once the device has been found, select Connect it.
A six digit pin will appear on the device after you select Connect it.
Connect the Phone or Tablet to Mobile Data and Try Again
If the Montana handheld is not pairing with the phone or tablet connected to Wi-Fi, try switching to a mobile data connection and try again.
Uninstall and Reinstall the Garmin Explore App
Uninstall the Garmin Explore app from your mobile device.
Select your operating system below for instructions on how to uninstall an app. For further assistance, refer to your mobile device's user manual.
to access the main menu.