Select your product to confirm this information applies to you

Troubleshooting Wi-Fi on a Fitness Device

Below are some suggestions you can try to resolve Wi-Fi connection issues.

Power off the Garmin device, then power back on.
Verify network compatibility and configuration. For verification see: Setting Up Wi-Fi on a Fitness Device.
Ensure that your Garmin Connect™ application indicates that the Wi-Fi network is set up.
Ensure the device software is up to date. For information on how to check your software see: Installing the Latest Software On Your Fitness Device.
Attempt to connect to a different available Wi-Fi network such as a personal Wi-Fi hotspot.
- Additional carrier fees may apply. Check with your service provider if you have any questions.
  - iOS: How to set up a Personal Hotspot on your iPhone or iPad.
  - Android: Share a Mobile Connection by Hotspot or Tethering on Android.
Remove unnecessary Wi-Fi networks.
- The device may have reached its limit of Wi-Fi networks.
  - Edge® Cycling Computers: Up to 12 Wi-Fi networks.
  - Garmin® Watches: Up to 7 Wi-Fi networks.
Remove the Wi-Fi network, and add it again from the beginning.

Removing a Wi-Fi Network Using the Garmin Connect App

Most devices with Wi-Fi will have the same steps within the Garmin Connect app, however there are a few devices that are different.

Most Garmin Devices

Open the Garmin Connect app.
Select More (bottom right).
Select Garmin Devices.
Select your Garmin watch.
Select General.
Select Wi-Fi Networks.
Select the network you wish to remove.
Select Forget network.
Select Forget.

Once removed you can re-add it using the steps in: Setting Up Wi-Fi on a Fitness Device.

Forerunner® 165 Music | Forerunner® 255 Music | Forerunner® 255S Music | Forerunner® 265 | Forerunner® 265S | Forerunner® 955 | Forerunner® 955 Solar | Forerunner® 965 Watches

Open the Garmin Connect app.
Select More (bottom right).
Select Garmin Devices.
Select your Garmin watch.
Select Connectivity.
Select Wi-Fi.
Select the network you wish to remove.
Select Forget network.
Select Forget.

Once removed you can re-add it using the steps in: Setting Up Wi-Fi on a Fitness Device.

Edge® 540 | Edge® 540 Solar | Edge® 840 | Edge® 840 Solar | Edge® 1040 | Edge® 1040 Solar | Edge® 1050 Cycling Computers

Open the Garmin Connect app.
Select More (bottom right).
Select Garmin Devices.
Select your Garmin Edge.
Select Wi-Fi Networks.
Select the network you wish to remove.
Select Forget network.
Select Forget.

Once removed you can re-add it using the steps in: Setting Up Wi-Fi on a Fitness Device.

Venu® 3 | Venu® 3S | vívoactive® 5 Watches

Open the Garmin Connect app.
Select More (bottom right).
Select Garmin Devices.
Select your Garmin watch.
Select System.
Select Connectivity.
Select Wi-Fi.
Select My Networks.
Select the network you wish to remove.
Select Forget network.
Select Forget.

Once removed you can re-add it using the steps in: Setting Up Wi-Fi on a Fitness Device.

Removing a Wi-Fi Network Using the Garmin Express™ Program

Launch Garmin Express.
Select your device.
Select Tools & Content.
Select Utilities.
Select Sign In, then sign in to your Garmin Connect account.
- Garmin Express protects the saved Wi-Fi network credentials on your Garmin Device by requiring a sign-in to your Garmin Connect account before the networks will be displayed.
Select for the Wi-Fi network you wish to remove.

Once removed you can re-add it using the steps in: Setting Up Wi-Fi on a Fitness Device.

Confirm the Device is Connected Properly to Wi-Fi

NOTE: Disable Bluetooth® if the device is paired to the Garmin Connect app. This will prevent the activity from being uploaded via Bluetooth instead of Wi-Fi.

Record and save a 20-second test activity on your Garmin device.
Wait approximately 30 seconds for the device to establish a Wi-Fi connection and transfer the activity.
If successful, the device will display a message indicating the transfer is complete.
If one minute elapses without the device displaying a message, check Garmin Connect to see if the activity appears.
- If the activity appears in the Garmin Connect account, Wi-Fi is functioning properly.

My Activity Does Not Appear in Garmin Connect

If the activity does not appear in Garmin Connect, either the Wi-Fi connection is failing, the date on the device is wrong, or Garmin Connect is unable to accept the upload at this time

Check the Garmin Connect Status Page to verify there are no outages. If there is currently an outage, you will need to wait for the issue to be resolved.
Ensure that the date reported by the device is correct.
- If the date is incorrect, activities will be processed and uploaded, but will be sorted under the wrong date in Garmin Connect.
If an activity was recorded and the device was away from the Wi-Fi for over an hour, the activity will not automatically upload. You will need to activate a manual Wi-Fi sync on your device.

Select your product to confirm this information applies to you

Troubleshooting Wi-Fi on a Fitness Device

Removing a Wi-Fi Network Using the Garmin Connect App

Most Garmin Devices

Forerunner® 165 Music | Forerunner® 255 Music | Forerunner® 255S Music | Forerunner® 265 | Forerunner® 265S | Forerunner® 955 | Forerunner® 955 Solar | Forerunner® 965 Watches

Edge® 540 | Edge® 540 Solar | Edge® 840 | Edge® 840 Solar | Edge® 1040 | Edge® 1040 Solar | Edge® 1050 Cycling Computers

Venu® 3 | Venu® 3S | vívoactive® 5 Watches

Removing a Wi-Fi Network Using the Garmin Express™ Program

Confirm the Device is Connected Properly to Wi-Fi

My Activity Does Not Appear in Garmin Connect

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