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Troubleshooting NEO 3M Connectivity
Connection Versus Control
The Tacx® NEO 3M smart trainer is capable of both being connected to and controlled by a variety of devices. Understanding the differences can help with troubleshooting connection.
Connection
The trainer is able to be connected to multiple devices in order to share its data such as power, speed, distance, etc. When a connection is established to a device such as an Edge® cycling computer or training app, the trainer is simply transmitting the data and the connected device has no dictation on the resistance or road feel of the trainer.
Connection Types:
Bluetooth Low Emission: Up to 2 connections allowed
Wi-Fi/Ethernet: One connection allowed
ANT+: Multiple connections allowed
Control
When the trainer is controlled, it is not only sending information back to the paired device, but the device can change the trainer's resistance, change the road feel, or setting the rider's simulated weight.
Protocols used for Control:
FTMS (Fitness Machine Service Protocol)
Preferred method for Tacx trainer road feel and weight
Available via BLE and Ethernet/Wi-Fi
- FE-C
- Standard for ANT+ control
Example of Controlled NEO 3M With Multiple Connections
Troubleshooting Control
When pairing via BLE for the first time to a device, the trainer must be plugged in to the power cable.
Force close all background apps, including the training app. Relaunch the training app after a few seconds.
Remove the trainer in the device's bluetooth list. Allow the training app to initially discover the trainer.
Release control with 2 second button press.
Press and hold the button for 2 seconds until the status LED blinks white. The trainer will release control from the current controlling connection and deny it control for 15 seconds to allow a new app to gain control.
Tacx App Control
Specifically for the Tacx Training™ App, the trainer must be put into pairing mode by pressing the button. This is not required on 3rd party training apps.Long press the button on the trainer to break any current controllable connections
On any compatible devices, go to the menu > sensors > select the trainer > remove.
After removing the trainer, re-add it as new in the sensors menu.
Some devices use the training menu to add a controllable trainer. Refer to your owner's manual to see if your device has this option.
Ensure the training app is using the same Wi-Fi network the trainer is using.
Ensure the trainer is connected to power while using the Network Adapter.
Control over Wi-Fi/ethernet will not work behind VPN or certain firewalls such as workplace or hospitality environments.
In the training app, the NEO 3M will show up as two connection options , one for BLE version and one for the Network version. Ensure you are selecting the network version.
