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Garmin Express Does Not Support This Device Please Use Garmin Map Updater or WebUpdater

If there is an issue communicating with an outdoor handheld device, the Garmin Express™ program may display a message that the device is not supported and to use either Map Updater or WebUpdater instead, even if the handheld is actually compatible with Garmin Express.

Garmin Express does not support this device. Please use Garmin Map Updater.

Garmin Express Does Not Support This Device

Follow the steps below to troubleshoot this message:

  • Verify the handheld is compatible with Garmin Express (see below ).

  • Ensure the Garmin Express program is up to date.

  • Answer Yes on the handheld to any prompt to enter mass storage mode when plugging into a computer.

  • Ensure the device interface is set to Garmin Spanner or Garmin Serial. Refer to the owner's manual for assistance in changing the interface on the handheld.

  • Close out other Garmin applications that may be actively reading the handheld.

  • If there is a microSD card in the device, remove the card, then try adding the device to Garmin Express again.

  • Try a different USB cable, if available.

    • This needs to be a data transfer cable in order to allow communication between the device and computer.

  • Try a different USB port, if possible.

    • Ensure the handheld device is plugged directly into the computer or laptop and not a USB hub.

  • Restart the computer.

  • On Windows computers, try running Garmin Express as an administrator (see below ).

  • If a handheld that was already added in the Garmin Express program list is now showing as unsupported, try removing the handheld and then add it again (see below ).

Verify the Handheld Is Compatible With Garmin Express

Compatible Outdoor Handhelds

  • Colorado® 300 | Colorado® 400c | Colorado® 400i | Colorado® 400t

  • Dakota® 10 | Dakota® 20

  • eTrex® 10 | eTrex® 20 | eTrex® 20x | eTrex® 22x | eTrex® 30 | eTrex® 30x | eTrex® 32x

  • eTrex® SE

  • eTrex® Solar

  • eTrex® Touch 25 | eTrex® Touch 35 | eTrex® Touch 35t

  • Foretrex® 301 | Foretrex® 401 | Foretrex® 601 | Foretrex® 701 Ballistic Edition | Foretrex® 801 | Foretrex® 901 Ballistic Edition

  • GPSMAP® 62 | GPSMAP® 62s | GPSMAP® 62sc | GPSMAP® 62st | GPSMAP® 62stc

  • GPSMAP® 64 | GPSMAP® 64s | GPSMAP® 64sc | GPSMAP® 64st | GPSMAP® 64sx | GPSMAP® 64csx | GPSMAP® 64x

  • GPSMAP® 65 |  GPSMAP® 65s

  • GPSMAP® 66i | GPSMAP® 66s | GPSMAP® 66sr | GPSMAP® 66st

  • GPSMAP® 67 | GPSMAP® 67i

  • GPSMAP® 78 | GPSMAP® 78s | GPSMAP® 78sc

  • GPSMAP® 79s | GPSMAP® 79sc

  • GPSMAP® 86i | GPSMAP® 86s | GPSMAP® 86sc | GPSMAP® 86sci

  • inReach® Messenger

  • inReach® Messenger Plus

  • inReach® Mini

  • inReach® Mini 2 

  • Montana® 600 and all other models in the Montana series

  • Monterra®

  • Oregon® 200 and all other models in the Oregon series

  • Rino® 610 | Rino® 650 | Rino® 650t | Rino® 655t

  • Rino® 700 | Rino® 750 | Rino® 750t | Rino® 755t

Run Garmin Express as an Administrator (Windows Only)

The error may be caused by permissions issues for the Garmin Express program. Running the application as an administrator may resolve this:

  1. Locate and right-click the Garmin Express icon in one of the following locations:

    • Search for Garmin Express in the Start menu.

    • Find the desktop shortcut Garmin Express Icon (if present).

  2. Select Run as Administrator or More > Run as Administrator.

Remove and Re-add the Handheld to Garmin Express

If a handheld that was already added in the Garmin Express program list is now showing as unsupported, try removing the handheld and then add it again.

  1. Open Garmin Express.

  2. Select your device.

  3. Select Tools & Content.

  4. Select Utilities.

  5. Scroll down and select Remove from Express.

  6. Select + Add a Device.

  7. Once Garmin Express finds your device, select Add this Device and follow the on-screen prompts to complete the setup.

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