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Alpha 200/200i Not Staying Bluetooth Connected to the Alpha Mobile App

If you are having trouble getting the Alpha® 200 or Alpha® 200i dog tracking handheld to stay connected to the Alpha® Mobile app, there are a few things to look for.

Check That the Bluetooth for the Alpha 200 Handheld Is Turned On

The Bluetooth icon should be displayed in the status bar next to the battery charge indicator.

Confirm That You Are Running the Latest Version of the Alpha Mobile App

Check for updates to the Alpha Mobile app.

Make Sure the Software on the Alpha 200 Is Up to Date

Use Garmin Express™ software from a computer, which will automatically check for and install available software updates.
For a step by step guide on updating with Garmin Express software, see - Installing Software Updates to Outdoor Handhelds.

Check For and Install Any Available Updates for Your Phone

Consult your phone manufacturer for assistance if needed.

Miscellaneous Items to Check

Make sure that Airplane Mode is turned off on your mobile device.
Select Devices in the Alpha Mobile app and verify that the Alpha 200 handheld shows Connected.

Troubleshooting Steps for Connection/Syncing Issues

Attempt unpairing and pairing the two devices again.

Select Forget Phone in the Bluetooth Settings of the Alpha 200 handheld.
1. Navigate to the Main Menu on the Alpha 200 handheld.
2. Select Setup.
3. Select Bluetooth.
4. Select Forget Phone.
5. Select Yes.
Select Remove Device in the Garmin Devices section of the Alpha Mobile app.
1. Select device.
2. Select 3 dots in upper right corner.
3. Select Remove Device.
Forget the Alpha 200 handheld in the Bluetooth Settings of your phone or tablet.
- Consult your phone manufacture for assistance if needed
Restart both the Alpha 200 handheld and the phone or tablet.
Pair the Alpha 200 handheld back to your mobile device in the Alpha Mobile app.

Uninstall and Reinstall the Alpha Mobile App

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