Troubleshooting an Issue between a Garmin Automotive Device and a Bluetooth Headset

If you experience issues with pairing a Bluetooth headset/helmet to your automotive device or encounter issues while the two are connected, we suggest troubleshooting in the following order:

1. Software Update

2. Clear Pairing History

3. Check Compatibility

4. Check for Supported Audio Types

5. Alternate Pairing Modes

Software Update

• Verify that the device is running the latest software version and that the Bluetooth firmware is up-to-date. To confirm or update your device's software, see  Updating Automotive Maps and Software with Garmin Express

• It is recommended for your mobile phone and headset to have the latest software as well. Consult your phone and headset owner's manuals for guidance on how to update.

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Clear Pairing History

Clearing the pairing history on the automotive device and the phone will establish a new Bluetooth session between the devices. Step-by-step instructions for clearing the pairing history can be found below:

1. Touch the  Settings icon

2. Touch Bluetooth

3. Next to the device you wish to delete, touch the  gear icon

4. Touch Forget

5. Touch OK

• If the headset is also paired to your phone, we recommend clearing the pairing history for this device on your phone as well.

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Check Compatibility

• View the FAQ  Bluetooth headset compatibility with automotive devices

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Check for Supported Audio Types

Your device can receive the following audio prompts through a Bluetooth headset:

• Navigation Prompts - During navigation, when an instruction such as "Turn left in 500 feet" plays through the device, this prompt will be played in your headset.

• Phone Calls - As long as your phone and headset are both paired to the device, whenever you receive a phone call, the phone audio will be played through the headset.

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Alternate Pairing Modes

• Bluetooth headsets/helmets (especially those designed for motorcycle usage) will often have multiple Bluetooth pairing modes. These are designed to give the Bluetooth accessory flexibility for different uses (phone, navigation, music, etc.). It may be necessary to try the other pairing modes offered by your headset to find one that works best with your Garmin device.

• The owner’s manual for your Bluetooth headset should include instructions on how to use these alternative pairing modes if it applies to your Bluetooth headset.

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NOTE: A phone call is prioritized over any other audio. The device will mute spoken navigation prompts when a call is active. Voice commands are not allowed during a phone call. The visual on-screen navigation prompts continue. Navigation prompts resume when the phone call is disconnected.