If tracks or activities are not showing in Garmin Connect™ web or app after syncing a Garmin handheld, there are several things you can check to determine the cause of the issue.
Garmin handhelds are designed to automatically set the time and date when they acquire a GPS signal. If the time and date on the handheld is incorrect, your saved tracks/activities will upload to Garmin Connect web or app at the wrong time or date making it appear that they are missing from your account.
Anytime the time and date is not displayed correctly, it can be resolved by updating the software of the handheld, then taking it outside to allow it to acquire a satellite signal as if you are beginning tracking your location. Once the handheld acquires a signal, the time and date will be updated.
For instructions on updating the software, see - Installing Software Updates to Outdoor Handhelds.
The current track or activity will not sync to your Garmin Connect account automatically. It must be saved on the handheld first, then any saved tracks/activities will sync to your Garmin Connect account.
Verify if your handheld is capable of syncing tracks/activities via the Garmin Connect app, or if it must be synced using the Garmin Express™ program.
The following outdoor devices can sync tracks/activities using the Garmin Connect app. These models can also sync track/activity data via Garmin Express software. If you encounter errors in the Garmin Connect app, see Related for additional troubleshooting steps.
eTrex® Touch 35 or eTrex® Touch 35t
eTrex® SE
eTrex® Solar
Foretrex® 601
Foretrex® 701
Foretrex® 801
Foretrex® 901
GPSMAP® 66, 67, or 86 series
GPSMAP® 276Cx
Montana® 700 series
Oregon® 700 series
Rino® 750, 750t, or 755t
The following outdoor handhelds will only sync tracks/activities to Garmin Connect when using Garmin Express. If you encounter errors in the Garmin Express program, see Related for additional troubleshooting steps.
eTrex® Touch 25
GPSMAP® 64 series1
GPSMAP® 65 series1
1 The GPSMAP 64s, 64sc, 64st, 64sx, or 64csx, and GPSMAP 65 series can be paired with the Garmin Connect app, but will not sync track/activity data via the app.
This setting can be changed in Garmin Express or the Garmin Connect app. For instructions, see - How Do I Revoke or Allow Consent to Upload My Data to Garmin Connect?.
This can occur when you have let a friend or family member use the handheld or if you have created multiple Garmin Connect accounts (due to having multiple email addresses or misspelling an email address when creating an account).
This can be resolved by removing the handheld from your account and then adding it to your account again. For details, see - Instructions to Remove and Add a Device in the Garmin Connect App or Adding and Removing Devices in Garmin Express..
NOTE: iCloud email addresses are seen as separate email addresses by Garmin Connect and are not interchangeable when signing into your Garmin Connect account (even if both email addresses are tied to the same iCloud account). Example: If you find that you are able to sign in to Garmin Connect with your @icloud.com email address, but you can also sign in with your @me.com or @mac.com email address this means you have created more than one Garmin Connect account.
If your data is appearing in the Garmin Connect app but not on the Garmin Connect website, or vice versa, follow the steps in the section above titled "Has the Handheld Has Been Associated With More Than One Garmin Connect Account?"