Troubleshooting an inReach Messenger That Is Locked Up, Unresponsive, or Will Not Power On

If your inReach® Messenger satellite communicator is unresponsive, freezing up, or acting abnormally, use the troubleshooting steps below to help resolve the issue.

Check for Software Updates

For detailed instructions, see - Updating the Software on Your inReach Messenger.

Restart the inReach Messenger Device

Restarting the inReach Messenger device will not erase data or change settings. While this works best when the inReach Messenger device is connected to a power source, it can be performed at any time.

1. Connect the inReach Messenger device to a charger or computer.

2. Press and hold the Power button for at least 12 seconds.

3. Release the Power button.

4. Press and hold the Power again until it turns on.

Restore the inReach Messenger Device to Default Settings

1. From the home screen, press  or  to scroll through the main menu.

2. Select SETTINGS .

3. Select System .

4. Select Reset.

5. Select Reset Default Settings.

6. Press OK.

7. Select Continue.

8. After the inReach Messenger device reboots, pair it in the Garmin Messenger™ app again. For detailed instructions, see - Pairing an inReach Messenger With a Smartphone.

Factory Reset the inReach Messenger Device

1. Ensure the device is powered off.

2. Press and hold  and  and Power simultaneously.

3. Once Garmin appears on the screen, release the Power button.

4. Wait for the device to beep once, then release .

5. Wait for the device to beep a second time, then release .

6. Choose the correct language when prompted.

7. Pair it in the Garmin Messenger app again. For detailed instructions, see - Pairing an inReach Messenger With a Smartphone.