"No Matches Found" or "Cannot Find Search Results" When Searching for an Address or Point of Interest

If the error message “No matches found” or "Cannot find search results" is displayed when searching for an address or location it may be due to:

• The maps on the device are not enabled
• The device is not set to search near the specified location
• The maps on the device do not contain the region being searched
• The device is not understanding an address abbreviation or there was a typo

See below for more information to fix these common issues with searching locations.

Ensure the Maps on the Device are Enabled:

To ensure the maps on the device are enabled, see:  Verifying Maps Installed on an Automotive Device

Verify the region listed includes the area needed. For detailed descriptions of Garmin North American map regions see North American Map Regions. If the region loaded on the device doesn't include what is needed, see Reinstall or Change Map on an Automotive Device to change the region.

Ensure the Device is Set to Search Near the Specific Location:

See Searching for POIs near a Different Location on an Automotive Device.

Ensure the Maps on the Device Contain the Area Being Searched:

If the issue was first noticed after completing a map update, it may indicate that a smaller map region was installed during the last map update. To change the installed region, or install the full map to an SD card (recommended) see Reinstall or Change Map on an Automotive Device

Ensure that the Data Being Entered is Correctly Formatted and There are no Typos:

The device may have trouble finding an address if there is a typo. It is recommended to double-check spelling if the address can't be found. Searching for a street using abbreviations is generally fine (e.g. 123 Main St NE). However, since addresses are sometimes abbreviated in different ways, it is often easier to leave the abbreviation out (e.g. 123 Main). This will generally yield a list of results where the correct address can be selected from the list. The device will be searching for the address as it is typed and may provide suggestions.

See Maps Missing After Updating Maps on a Full Coverage Automotive Device for additional troubleshooting.