"We had a problem signing in" Error or Garmin App Displays a Blank Screen for Android

When trying to sign into the the Garmin Drive™ App, dēzl™ App, or Tread® App on an Android phone, you may encounter a blank screen during setup. The following message can also appear: "We had a problem signing in. Android WebView is experiencing an error. Check for Android system updates or update the WebView app using the link below." 

To Resolve This Issue, Update the WebView App:

1. Open the Google Play Store

2. Search for Android System WebView

3. Find "Android System WebView by Google, Inc."

4. Tap Update if there is an update available

5. Restart your phone

Once restarted, open the Garmin application again to see the sign-in page.

If your Phone is Still Receiving the Error or did not have an Update to Android System WebView, Update the Google Chrome App:

1. Open your Phone Settings

2. Select Apps or Applications to get to the Application Management screen

   • If using the Pixel 6 or the Motorola Moto G Power 5G (2024) select All apps after selecting Apps

3. Select the Menu icon (3 vertically stacked dots)

   • Skip this step on Samsung devices

4. Select Show system

   • Skip this step on Samsung devices

5. Select Android System Webview

6. Select Disable

7. Open the Google Play Store

8. Search for Google Chrome

9. Select "Google Chrome"

10. Select Update if there is an update available

11. Restart your phone

If WebView is up to date along with all other Chrome apps, contact your phone manufacturer or Google for a resolution.

Disable Wi-Fi:

• In your phone's Settings (Wi-Fi settings), temporarily turn off Wi-Fi. This will allow the connection to go through cellular.