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Troubleshooting Map Updates on a Mercedes-Benz Metris/Vito Navigation System
See the troubleshooting below if you receive an error message during a map update on a Mercedes-Benz Metris/Vito Navigation System.
"The map update has failed and must be restarted"
- Touch Retry to attempt the map installation again if you receive this error message
- This will reboot the unit before attempting the retry
- Go through the map reinstall process if retrying the update isn't successful
- See Reinstall Maps on a Mercedes-Benz Metris/Vito Infotainment System for instructions
"The map update files are not compatible with this system"
- Format the USB drive and go through the map reinstall process if you receive this error message
- See Reinstall Maps on a Mercedes-Benz Metris/Vito Infotainment System for instructions
See Garmin Express not Working for Updates and Downloads to troubleshoot Garmin Express errors.