If BirdsEye Imagery is no longer appearing in BaseCamp when using a device in BaseStation mode, it is possible that the image files have been deactivated due to an expired subscription.

Checking a BirdsEye Subscription Status

Open BaseCamp
Connect the device with BirdsEye Imagery to the computer
- If prompted to enter BaseStation mode, select No
Click on the BirdsEye drop-down menu
Select Download BirdsEye Imagery
Select the unit from the drop-down list
Click Next
Select a BirdsEye product to check for an active subscription

If the subscription has expired, see Purchase, Activate and Download BirdsEye Products Overview for assistance renewing the subscription.

Once the subscription has been renewed, there are two methods of restoring visibility for the BirdsEye Imagery in BaseStation mode, reactivating the existing files or removing and redownloading the imagery. Steps for each can be found below.

Reactivating Existing Imagery

This option is quicker than removing and redownloading and may be preferred if a large number of image files need to be restored.

Reactivate BirdsEye Imagery in BaseCamp

Open BaseCamp
Connect the device with an active BirdsEye subscription to the computer
- If prompted to enter BaseStation mode, select No
Click on the folder in BaseCamp
Click on the Show Data Filters icon in the lower left corner to open the filter options
Click on the BirdsEye icon
- The My Collection pane in BaseCamp should now show all downloaded BirdsEye Imagery files
Double click on a BirdsEye file
Click on the Device Activations tab
Click the Verify Device Activation button
Select the device with the active subscription
Click Next
Once the image is activated, click Close

The BirdsEye file will now be reactivated in BaseCamp and will appear when using BaseStation mode. Repeat steps 6-11 for any additional BirdsEye files that need to be reactivated.

Removing and Redownloading the Files

Although this option will take more time, it provides an opportunity to acquire updated images (if available), remove areas that may no longer be desired, and free up storage space on your computer and device.

Removing Old BirdsEye Files from BaseCamp

Open BaseCamp
Click on the folder in BaseCamp
Click on the Show Data Filters icon in the lower left corner to open the filter options
Click on the BirdsEye icon
- The My Collection pane in BaseCamp should now show all downloaded BirdsEye Imagery files
Delete the BirdsEye files from this list

Removing Old BirdsEye Files from a Device¹

Open BaseCamp
Click on the folder listed under the device in BaseCamp
Delete the BirdsEye files from this list

Once the old imagery files are removed, refer to the comprehensive download guide for BirdsEye available here: Download and Install BirdsEye Products. All newly downloaded BirdsEye files will now work in BaseStation mode.

¹This step is optional and only needs to be done if attempting to update the imagery files on the handheld unit.