Camper/RV Device Routing Inaccurately or Giving Wrong Directions

Note: If you are unable to locate an address, wrong speed limits are displayed, or Points of Interest are missing or out of date, see  Reporting Map Errors on Automotive Devices

There can be Several Issues your Camper/RV Device may Experience while Building a Route:

• The device is recommending a route that is far slower and/or longer than the optimal route
• The device is offering "out of the way" routes to a destination
• The device is making illogical routing choices (e.g. routing off of a highway, then immediately back onto the highway)
• The device is ignoring avoidances during a route (e.g. recommending an unpaved road, when the unpaved avoidance is enabled)
• The Device refuses to route through an area where Camper / RVs are allowed
• The device is avoiding routes that the Camper/RV profile (weight, height, etc.) should allow

Follow the Troubleshooting Steps Below if your Device Exhibits any of the Above Issues

1. Update device software and maps
2. Change usage mode
3. Adjust RV profile
4. Adjust navigation settings
5. Preview a Route, Choose an Alternate Route, or Edit a Route

Update Software and Maps

Out-of-date software and mapping can cause a device to route incorrectly. For steps to update your device's software and maps, see  Wireless Map and Software Update Instructions.

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Usage Mode

After updating the device, ensure that it is in the correct usage mode. Remember that in order to receive appropriate Camper / RV routing, the device will need to be in the Camper/RV usage mode.

To Change the Usage Mode on your Device:

1. 1. From the main menu, press the  Apps icon
   2. Press  Vehicle Profile
   3. Select the desired vehicle profile
      • If necessary, create a new vehicle profile by pressing the  Add icon in the upper left corner

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Camper/RV Profile

An improperly entered Camper / RV profile can cause significant routing issues. Be sure to check your Camper / RV profile and ensure that all of the information entered is accurate for your vehicle.

To Edit the Camper/RV Profile:

1. 1. Touch Settings
   2. Touch Vehicle Profile
   3. Touch the vehicle type you wish to edit
   4. Touch the wrench icon to edit this profile

Here, you can change your vehicle's information.

Ensure that the vehicle's actual weight has been entered into the profile, not the maximum possible weight. Setting the profile for the maximum possible weight may result in unneeded restrictions. More information on minimum weight requirements for the Camper/RV profile can be found in  RV Profile Minimum Weight Requirement.

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Navigation Settings

The route that your Camper/RV device chooses is directly affected by the device's Calculation Mode and Avoidance settings.

To Access the Navigation Settings on your Device:

1. 1. From the main menu, touch  Settings
   2. Touch Navigation
   3. Touch Route Preferences
   4. Ensure that the Calculation Mode is set to Faster Time
      • If necessary, touch Calculation Mode, select Faster Time, then touch the  back arrow
   5. Touch Avoidances
   6. Select only the options you would like to avoid
   7. Touch Save

The device should now use these settings when calculating routes. 

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Preview a Route, Choose an Alternate Route, or Edit a Route

There may be times you want to preview a route, see what alternate routes are available, or edit and shape the route. 

For steps to do this on your particular device go to:

1. 1. Garmin Support Center
   2. Enter your device model (Ex. RV 785) or serial number.
   3. Type Alternate Route in the 'Search for a solution' field.
   4. Select the FAQ from the list.

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