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What Does the Status or Error Message in My Garmin Drive App Mean?

TIP: Many Bluetooth connection issues can be solved by restarting your Garmin Dash Cam™ and restarting your phone. Give this a try before proceeding with the following troubleshooting options. When connecting or using your Garmin dash cam with the Garmin Drive app an error or message may display.

Below are possible Garmin Drive app errors or messages and why they are happening:

Bluetooth:

"Dash Cam is Connected to a Different Mobile Device"

Your Garmin Dash Cam device has the ability to be paired using the Garmin Drive app on multiple phones.

NOTE: Pairing is not possible when actively connected to another phone.

While actively connected to multiple phones, the ability to connect to the device's internal Wi-Fi for functions such as Live View, play a video and apply software updates is limited to one phone at a time.

For more info and troubleshooting see: Pairing a Garmin Dash Cam with Multiple Phones.

DC is connected to a different phone

These connection messages may also occur when the Garmin Drive app sees that there was a previous successful connection to a different phone or previous failed pairing to any phone.
If Continue does not lead to a successful pairing, see the Level 2 or 3 steps linked here: Bluetooth Garmin Dash Cam and Garmin Drive App Troubleshooting.

Connected to another phone Continue

"Not Connected"

Check the power connection.

For troubleshooting see Garmin Dash Cam Power Issues, Frozen, or Not Powering On.

"Partially Connected"

NOTE: This does not apply to Garmin Dash Cam X110, X210, X310, Garmin Dash Cam Mini 3, or Garmin Dash Cam Live.

This message is not an indication of an issue.

The dash cam is partially connected and should fully reconnect within approximately 60 seconds.
You have access to most of its features.
This occurs when the dash cam and phone are switching connection types and have not fully switched back to Bluetooth only.

Partially connected 2

"Remote Connection"

The Remote Connection Status will Display in the Following Circumstances:

When Bluetooth is Turned Off on the Connected Phone.
- See your phones Bluetooth settings to enable this feature.
When the Dash Cam is Out of Bluetooth Range.
- Bluetooth range is within 30 feet (9.14 meters)
When the Dash Cam Goes into Parking Guard:
- Outside of Bluetooth Range:
  - Example, when you are away from your dash cam and based on your Parking Guard settings.
- Within Bluetooth Range:
  - Example, when you are with your dash cam, it will go into Parking Guard when inactive and based on the Parking Guard settings.
- Bluetooth range is within 30 feet (9.14 meters)
- To change the Parking Guard Settings, see your Garmin Dash Cam Owner's Manual.
- When in Parking Guard, the dash cam will be disconnected from Bluetooth.
- If parking mode is not desired, it can be disabled in the Drive app. OR just a little tap or wiggle will wake it and reconnect with Bluetooth.
  - For steps see Enable or Disable Parking Guard on a Garmin Dash Cam
- See Using the Parking Guard Feature on a Garmin Dash Cam

DC Mini 3 Remote Connection 1

"Select an Accessory" (Apple Devices)

NOTE: This does not apply to Garmin Dash Cam X110, X210, X310, Garmin Dash Cam Mini 3, or Garmin Dash Cam Live.

The 'Select an Accessory' process can take several minutes for the Garmin Dash Cam to appear under the Select an Accessory list.
This process can sometimes take multiple attempts before a pairing is successful.
Ensure you are plugged into your vehicle using the longer vehicle power cable and 12V adapter, constant power cable, or parking mode cable.
- For additional troubleshooting see Garmin Dash Cam Power Issues, Frozen, or Not Powering On.
The device cannot be in parking guard mode when setting up in the Garmin Drive app.

When repairing/reconnecting, tap on Select an Accessory.

Allow time for the dash cam to appear under Select an Accessory. This may take a several moments.

Select an Accessory No List

When found, tap on the dash cam to complete the pairing.

Select an Accessory List 1

During initial pairing, tap on Select an Accessory

Select an Accessory Initial Setup

When found, tap on the dash cam to complete the Bluetooth Pairing.

Select an Accessory List Initial Setup

Troubleshooting 'Select an Accessory':

On the Garmin Dash Cams with a built-in display:
- If 'Reconnecting' displays, it is because it is remembering it had already connected to a phone.
- Press the Save button next to Add Another Phone on the side of the device (bottom button) to continue the pairing process.
If these steps don't resolve it, remove all other Bluetooth pairings from your phone and restore your dash cam. For steps, see Level 2 in Bluetooth Garmin Dash Cam and Garmin Drive App Troubleshooting

"We Need to Repair Your Connection"

Your dash cam is not fully reconnecting with Bluetooth to your phone.
Allow time for the Garmin Drive app to re-establish a connection.
This may take a couple moments.
For additional troubleshooting see:
- Unable to View Videos or Live View through Wi-Fi in the Garmin Drive App
- Bluetooth Garmin Dash Cam and Garmin Drive App Troubleshooting

For Apple devices see the dropdown above for "Select an Accessory"

Wi-Fi:

"Failed to Load the Video Stream"

Your Garmin Dash Cam device has the ability to be paired using the Garmin Drive app on multiple phones.
NOTE: Pairing is not possible when actively connected to another phone.
While actively connected to multiple phones, the ability to connect to the device's internal Wi-Fi for functions such as Live View, play a video and apply software updates is limited to one phone at a time.
If a single phone is actively connected, to resolve this error you may need to restart your camera by unplugging it and plugging it back in, then select Reconnect.
For additional troubleshooting see: Unable to View Videos or Live View through Wi-Fi in the Garmin Drive App.

"Reconnecting to the Dash Cam"

When Accessing a Remote Live View:

Remote Live View is when you are over 30 feet (9.14 m) away from your dash cam.

Ensure the Remote Live View requirements are met. See Remote Access and Live View on a Garmin Dash Cam Live.

"Unable to Join the Network"

This error message can occur when you are trying to view your videos, align the camera, or perform an update in the dezl app or Garmin Drive app indicating the device cannot connect with your phone.

Ensure only one actively connected phone is accessing the device's internal Wi-Fi for the above services simultaneously.
Ensure Bluetooth is enabled in your phone's settings.
For additional troubleshooting see Unable to View Videos or Live View through Wi-Fi in the Garmin Drive App.
For additional troubleshooting see "Unable to Join the Network" when Connecting a Garmin Dash Cam Device to the Dezl App or Garmin Drive App on an iPhone.

"Wi-Fi Connection Failed. Turn on your Phone's Wi-Fi to Continue"

This error is caused by the phone's Wi-Fi not being enabled.

Enabling Wi-Fi in your phone's Wi-Fi setting will resolve the error.

"Your connection to your Garmin device is being interrupted by a VPN or ad-blocking service. Disable that service or allow network traffic for the Garmin Drive app to continue."

If you continue to encounter this error after disabling that service, see Unable to View Videos or Live View through Wi-Fi in the Garmin Drive App.

"Your Phone Failed to Discover Your Camera's Wi-Fi Network"

If you continue to encounter this error, you may need to restart your camera by unplugging it and plugging it back in.

Drive app phone failed to discover DC's wifi

Vault:

Vault subscription errors can be resolved by signing out of the current account in the Garmin Drive app, and signing into the same account the subscription was purchased under.