"This device is not compatible with Express" Error Message when Adding Honda Navigation Device to Garmin Express

When updating a Honda vehicle, you may encounter the error message "This device is not compatible with Express" when adding the device to the Garmin Express™ application. 

Or, there may be an issue with your internet connection or your computer's settings if Garmin Express displays one of the following errors:

• "We are unable to add this device because our servers are unavailable at this time."

• "Sorry, we're having a problem communicating with our servers."

Follow the Troubleshooting Steps Below to Resolve:

1. Ensure That Garmin Express is Up to Date

   • Update Garmin Express to the current version.

   • See How Do I Install Garmin Express? to install the latest version if the update fails. 

2. Verify a Formatted 16 GB USB Flash Drive is Being Used

   • See  Formatting a USB Drive for a Honda Navigation System

3. Map Update Steps Must be Done within 24 Hours

   • This refers to steps from exporting the vehicle info to a USB Flash Drive to installing the map update using Garmin Express

   • The update process will need to be restarted from the beginning if they are not completed within 24 hours.

   • For the full Honda map update instructions see: Honda Navigation Map Update

4. Ensure the Internet Connection Meets the System Requirements for Garmin Express

   • A high-speed Internet connection is required. Garmin Express is not intended to be used with mobile broadband (such as MiFi, AirCard, or cell phone tethering), satellite, fixed wireless, or dial-up Internet connections.

   • For detailed information, see the FAQ  Internet Connection Restrictions that can Prevent the Successful Download of Maps.

5. Reset the Network Hardware

   • Shut down the computer and reset the network hardware by unplugging the router and/or modem.

   • After a minute, plug the router and/or modem back in to restart it and turn the computer back on and try using Garmin Express again.

6. Check the Date and Time Settings on the Computer

   • Incorrect date and time settings on the computer can cause communication errors between Garmin Express and the Garmin servers. Verify the date, time, and time zone settings are correct on the computer.

7. Temporarily Disable Internet Security/Firewall

   • Although most security software will not interfere with Garmin Express, some security software (such as software that is used on work computers or in a business environment) may cause this error.

   • If possible, try temporarily disabling the software.

     • If you cannot disable it, it will be necessary to use a different computer.

   • If disabling fails to resolve the issue, you can set up an exception for Garmin Express.

   • See Garmin Fleet Updater and Garmin Express Network Requirements for more information.

8. Check the Proxy Settings on the Computer

   • Incorrectly configured proxy and/or LAN settings may affect the connection between the Internet and Garmin Express. Verify the Proxy Settings are Correct on a Computer.

9. Disable Virtual Private Network (VPN)

   • If applicable, disable any VPN that is in use. If this is not possible, use a different computer and/or network connection.

10. Uninstall Garmin Express

    • To uninstall Garmin Express from the computer, see the FAQ  Full Uninstall of Garmin Express.

11. Restart the Computer

    • NOTE: Shutting down, pressing the power button, or closing the lid on a notebook computer may not effectively restart the computer on some operating systems.  Follow the instructions below to ensure that the computer is completely restarted.

      Windows 10 and higher

      1. Select the Start button.

      2. Select the Power icon.

      3. Select to Restart.

      OR

      1. Right-click the Start button.

      2. Select Shut down or sign out.

      3. Select Restart.

      MacOS/OS X

      1. Select the Apple icon in the menu bar.

      2. Select Restart.

      3. Select Restart to confirm.

12. Reinstall Garmin Express

    • To reinstall Garmin Express, see the FAQ How Do I Install Garmin Express?.

Garmin Express should now be able to connect to the server. If not, try a different computer or a different internet connection.

If you continue to receive an error message contact Garmin Product Support for assistance.