To prevent showing up as a guest user on a chartplotter or fishfinder with the ActiveCaptain® app delete the previous ActiveCaptain® owner / user through the following steps:

NOTE: 
• For STRIKER™ series devices, skip step 3. 
• Marine Networked devices must be disconnected from each other and reset independently to remove the previous ActiveCaptain® owner if selecting the option to Delete Data and Reset Settings

WARNING: Resetting a Garmin Marine Chartplotter will erase some configurations for other devices, including Garmin Autopilots and C Zone Configurations.   Always backup C Zone Configurations prior to factory resetting a device.  See Backing Up User Data, System Profiles and Digital Switching Settings for Garmin® Marine Devices to backup Digital Switching prior to reset.

1. The chartplotter or fishfinder must be unregistered from the previous owner

2. If the previous owner is needing to be removed from the ActiveCaptain® app on the smart device, reset the ActiveCaptain® app

   • Open the ActiveCaptain® app on the smart device and select Settings  > select Reset App

3. Either reformat or remove the ActiveCaptainCard.dat file from the microSD / SD card if there is an existing ActiveCaptain® microSD/ SD card in the chartplotter

   • Formatting the microSD / SD card :  Formatting a Micro/SD Card for a Marine Device

   • Removing the ActiveCaptainCard.dat file

     1. Remove card from the chartplotter

     2. Remove the ActiveCaptainCard.dat file

        Windows
        
        

        1. Insert the card into the computers card reader
        2. Open the Start Menu
        3. Type the words "file explorer" (Windows 10 / 11) or "windows explorer" (Windows 7)
        4. Left-Click on the "File Explorer" or "Windows Explorer" search result to open
        5. Left-Click on the drive letter associated with the micro/SD card
        6. Double-click the Garmin Folder
        7. Right-Click the ActiveCaptainCard.dat file
        8. Select Delete
           
           
        Mac
        
        

        1. Insert the card into a computer's card reader
        2. Double-click the newly added desktop icon for the microSD/SD card
        3. Left-click the Garmin Folder
        4. Left-click and hold the ActiveCaptainCard.dat file
        5. Drag and drop in the Trash
           
           

4. Reset the Default Settings on the chartplotter / fishfinder

   • For instructions, see Owner's Manual

   • Ensure there are no microSD / SD cards in the chartplotter during the reset

   • Back up any user data, system profiles and / or digital switching seetings prior to resetting the device

     • See  Backing Up User Data, System Profiles and Digital Switching Settings for Garmin® Marine Devices

Once these steps have been completed, the owner or user should be removed.  Complete the initial setup when the devices restart and register the chartplotter / fishfinder to the new owner.  See related content below for setting up and pairing ActiveCaptain® app for the first time.  After pairing prompted, verify the email address is correct on the chartplotter / fishfinder and acknowledge the prompt on the fishfinder.