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Device rebooting or freezing: eTrex 10, 20(x), and 30(x)
If a Garmin handheld device is freezing or rebooting there are a number of troubleshooting steps that can be performed to resolve the issue:
- If the device is frozen, attempt a soft reset by pressing and holding the Power button
- Remove any microSD cards stored in device. Corrupt data or incompatible mapping on cards may prevent proper boot up
- Delete potentially corrupt files from the unit (to prevent the loss of user data the unit can be backed up with BaseCamp*):
- Open the device as a storage drive on the computer
- Open the Garmin folder:
- Delete the GPX folder
- Make sure to empty the Trash if on a Mac
- If the device is not recognized by the computer follow these steps to force a connection:
- Ensure device battery is fully charged
- Disconnect device from computer
- Power device off
- Press and hold the THUMB STICK in the UP position
- Plug device into computer
- Wait until device is recognized by computer, it may take up to 30 seconds for device to be recognized as a drive
- If prompted, install USB device drivers
- Release appropriate button(s)
- Backup device to BaseCamp*
- Delete the GPX folder
- Make sure to empty the Trash if on a Mac
- Right-click on device drive
- Click Eject
- Disconnect device from computer
- If required, insert batteries into device
- Power on device
- If the unit is still not functioning properly you can attempt to perform a master reset on the device.
Once these steps have been completed the unit should function properly. If you are still experiencing issues please contact Product Support.
*How to backup user data with BaseCamp:
- Connect the device to the computer using the provided USB cable
- Power on GPS, if needed
- Open up BaseCamp
- Wait for GPS to be listed on the left side of the program
- Right-click on folder below device
- Select Copy
- Right-click on My Collection*
- Select Paste
- Wait for the data to finish transferring
- Right-click on folder below device
- Select Eject