Power your Garmin device off and back on. For additional details see: How Do I Restart My Garmin Device?.
Select your product to confirm this information applies to you
Garmin Connect App: Garmin Device Not Found During the Pairing Process
If the Garmin Connect™ app is not finding your device, follow the solutions below.
Start the Pairing Process Again From the Beginning
Sometimes the pairing process can get stuck and it is a good idea to start over.
Step 1: Restart Your Garmin Device
Check for and remove the paired phone with the steps below before restarting your device.
Access the menu on your Edge.
Select Connected Features or Phone.
If your phone is listed, select it.
Select Forget Phone.
Select Confirm.
Now you may restart your Edge. How Do I Restart My Garmin Device?.
Step 2: Remove Your Garmin Device from the Garmin Connect App
Open the Garmin Connect app.
Select More (bottom right).
Select Garmin Devices.
Select the name of your device.
Select
(top right).Select Remove Device.
Confirm you want to remove the device.
Select Close from the pop up message on your phone and proceed to step 3.
Step 3: Remove Garmin Device From Bluetooth® List
Select your model below:
Open the Settings app for your Android™.
Select Connections.
Select Bluetooth.
Locate the Garmin Device listed in the Bluetooth list and select
.Select Unpair.
Confirm you want to unpair.
NOTE: Apple® iPhones may have no more than 7 actively connected Bluetooth devices at a time.
Open the Settings app for your iPhone/iPad.
Select Bluetooth.
Locate the Garmin device in this list and select
.Select Forget This Device.
Confirm you want to forget this device.
Step 4: Walk Through the Pairing Process Again
Open the Garmin Connect app.
Select More (bottom right).
Select Garmin Devices.
Put your device into Pairing Mode.
This setting is typically found under Settings > Bluetooth or Phone > Pair Mobile Device or Pair Phone. Refer to your owner's manual for specific steps.
Select Add Device in the Garmin Connect app.
Select Connect It when the device is found.
Input the six-digit code from the Garmin device into the prompt on the phone.
Follow the onscreen prompts to complete the setup of your device. A sync should occur during this process and your Garmin device should display a green dot from the My Day view of the Garmin Connect app, indicating a connection with your mobile device.
Additional Troubleshooting:
If the steps above did not resolve the issue see the recommended troubleshooting below:
Pairing mode triggers a Bluetooth beacon signal that the Garmin Connect app looks for. The display on your Garmin device should show a pairing animation when pairing mode is triggered. On your Garmin device, access the settings menu and then Bluetooth or phone options to enable pairing mode. Also ensure your Battery Saver mode is turned off. If you cannot find these setting, refer to your owner's manual.
We do not recommend having your device paired to multiple smartphones or tablets. If your device has been previously paired to another device we recommend removing it from that other smartphone or tablet. For help see: Remove and Add a Device From the Garmin Connect App.
If the Garmin Connect app did not initially find your device and you selected your model to pair to, confirm you have selected the correct model. If you are unable to locate your specific Garmin model name when browsing all compatible devices, see: Why Isn’t My Device Listed in the Garmin Connect App?
Android users have a Nearby Devices Permission setting found on phones running Android 12 or higher that is enabled by default. If this setting is disabled the Garmin Connect app will not find your device during the pairing process. To check this setting see the below steps.
Open the Garmin Connect app.
Select More (bottom right).
Select Settings.
Select Phone Permissions.
Select Manage Permissions.
Select Permissions.
Select Nearby devices permission.
Confirm option to set to Allow.
A restart of the phone will re-initialize the Bluetooth and may clean up the communication for pairing.