Master Reset for VIRB and VIRB Elite

If your VIRB® or VIRB® Elite is failing to perform as expected, it may be necessary to master reset the device. Master resets clear user settings by restoring the device to factory default settings.

Prior to performing a master reset, there is an additional troubleshooting step that can be performed. Often, issues are caused by corrupt GPS user data, videos or photos. Removing this data may resolve issues. You may want to backup this data before removing it from the device. To remove this data, reference the section “Erasing Your Memory Card” in the owner's manual.

To Perform a Master Reset:

1. Ensure the device is powered off
2. Press and hold Down
3. Press and immediately release Power
4. Wait for the message "Erase all user data?"
5. Release Down
6. Select Yes

The device should now be reset to default factory settings, all user data should be removed, and the device should function as expected.