Automotive Device Doesn't Have Any Sound

There are a few settings that can be checked if your automotive device does not have any sound. The first thing to check is that the volume or master volume is set to an audible level.

To Check the Volume or Master Volume:

1. Touch the Volume icon on the Where To? View Map screen
2. Confirm that the volume is set to the desired level and it is not muted

The volume level should now be set to the desired level. If the device is still not providing spoken instructions at this point, you will need to change the voice to ensure that the preset voice is not faulty.

To Change the Voice Language:

1. Touch Settings
2. Touch Language
3. Touch Voice Language
4. Touch the desired language
5. Touch Ok

The device will now speak the selected language.

If changing the voice language resolves the issue, the language files may need to be updated on your device. For steps to do so, see  Missing or Corrupt Voice Files on an Automotive Device.