"USB Device Not Recognized" Error when Connecting a Garmin USB Device to a Computer

Description

The error USB Device Not Recognized indicates that there is a communication issue between Windows and the Garmin device. 

Resolution

To Troubleshoot and Resolve This Issue:

• Plug the USB cable directly into the device (see video below)

  • Plugging the USB cable into the mount on the device will not allow the computer to recognize the device

• Charge the battery on the device

• Try connecting the device to a different USB port (see video below)

  • Avoid connecting through a USB hub, USB extension cable, keyboard, or monitor
  • Use a USB port on the back of the computer instead of the ports on the front or side if using a desktop computer
  • Try a port on the opposite side of the computer if available if using a laptop.

• Try using a different USB cable (see video below)
  

• Try another computer if available

  • Work computers may not allow the computer to recognize the device

• Reboot the computer

The USB Device Not Recognized error should no longer display.

View the Following Video to Learn About Connecting Your Garmin Automotive Device: 

Contact Product Support if the issue continues.