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Plotter Sync: Troubleshooting

This FAQ provides general troubleshooting information for common problems related to Plotter Sync.

Table of Contents

Select a topic below to jump to the details.


Subscription Requirements

  • Current version of the Navionics® Boating app.
    The Boating app gets updated regularly. Check the App Store® online store or Google Play™ store.
  • Active subscription within the app.*
    Active subscription on the Navionics marine chart card* (to update charts on the card from the app).
    The Chart Updates feature of Plotter Sync requires the region of coverage within your app to overlap with the coverage of your Navionics marine chart card. Only areas of overlapping coverage will be updated.
    Plotter cards can be activated or renewed from the Boating app if new or expired.
  • compatible plotter model.

*Users may need to renew their subscription. Renewal can be done through the app by going to Menu > Subscriptions or by purchasing here. Marine chart subscription renewals can also be completed through Plotter Sync when allowed.

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Issues With Chartplotter GPS Fix

IMPORTANT: The plotter must have acquired a recent GPS fix to establish a date/time. If not, the card subscription will not be recognized properly, which will prevent the use of Plotter Sync for chart updates.

If the card subscription status is not detected even though the Navionics card is being recognized by the plotter, this means it cannot be verified against current GPS date/time information. To correct this, try the following while the chartplotter is powered on:

  1. Gently press the card into the slot to release the connection (as if you were going to remove it).
  2. Wait 3 seconds.
  3. Gently press the card back in.

The card does not physically have to be removed from the plotter.

Once the steps above have been completed, check again to see if the subscription is being detected, depending on your chartplotter type.

Raymarine

Raymarine DragonFly PRO

  1. Select Tools & Settings
  2. Select WiFi-Settings
  3. Adjust your Wi-Fi Name, if desired
  4. Select Wi-Fi Security, if you wish to change your security setting or passphrase 

Raymarine Lighthouse 2 MFDs

  1. Select Tools & Settings
  2. Select WiFi-Settings
  3. Adjust your Wi-Fi Name, if desired
  4. Select Wi-Fi Security, if you wish to change your security setting or passphrase 

Raymarine Lighthouse 3 or 4 MFDs

  1. From the Home screen select Settings
  2. Select This Display
  3. Select Wi-Fi Connection Settings
  4. Select Configure

Cartography settings on Raymarine plotter showing subscription date

Navico

Some Navico chartplotters can check within the Chart Menu for subscription information. Go to Menu > (More Options) > Subscription Info to check the details for the Navionics card.
If the plotter does not have this option, check to see if the subscription is recognized by attempting to access one of the Advanced Map Options, which include Shallow Water Highlight, Depth Range (sometimes called Fishing Range), and SonarChart™ Density (when SonarChart is enabled.)

Navico chart Menu showing Subscription Info option with subscription information of card displaying.

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What to Do if the Plotter Will Not Connect (Navico)

Be sure that your device is in Access Point mode.

Navico Wireless menu showing in Access Point mode

Depending on your plotter, your Wireless Settings may look similar to one of the screens above.

  • Your plotter's "Built-In" or "Internal" wireless needs to be turned on to throw out a Wi-Fi signal.
  • Your plotter must be in Access Point mode. This means you should see "Connect to a wireless hotspot". If your plotter says "Change back to an access point", select this option and then confirm by tapping Yes.
  • If your plotter has the option to "Connect your phone/tablet", choose that option to make the plotter Wi-Fi visible on your device.

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"Card Not Found" Message When Syncing to Plotter (Raymarine)

If you are trying to perform Plotter Sync from an iOS/Apple device to your Raymarine plotter and receive a "card not found" message, try the following:

  1. Open your device Settings
  2. Turn OFF Cellular data

If the issue persists, try doing the following:

  1. Open your device Settings
  2. Scroll down past your list of installed apps
  3. Disable Wi-Fi Assist

You may receive a message when connecting to the Raymarine Wi-Fi does not have an internet connection and ask if you want to connect to cellular data. You want to cancel out of this option. 

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Error: Plotter Card not Compatible With Sync

If Plotter Sync fails with this message, check for the following:

  • Your Navionics Boating App must have at least one region purchased. A current subscription is required for chart updates and downloading new areas. Syncing routes and markers does not require an active subscription on your GPS plotter card. 
  • On your compatible chartplotter, you have a Navionics+, Navionics+ Updates, or Navionics Platinum+™  card with a current subscription for updates.
  • Both charts in use on your plotter and your Navionics app overlap coverage in the same region.
  • There is only the Navionics card in your plotter and the second slot is empty. If both slots are in use, make sure to leave only your Navionics card in the plotter. NOTE: Both card slots in use on your chartplotter will cause the Plotter Sync process to fail.

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Error: Your Card Cannot Be Synced

If you try to transfer and sync chart updates from your Navionics® Boating app to your chart plotter with Plotter Sync, and you get back an error message that Your card cannot be synced, this is most likely because your card is full. There is no more free space available and synchronization is interrupted.

See the section titled Not Enough Space on Card here .

This error can also occur if any of the files on the card have become corrupt. If the card has enough free space, and this message is still received, try the following:

  1. Remove the Navionics card from your chartplotter
  2. Plug the card into your computer
  3. Open your file managing app (File Explorer for Windows or Finder for Mac)
  4. Go to the NAVIONICS drive
  5. Open the Navionic folder
  6. Delete the Tiles and Archive folders
  7. Eject and remove the card from your computer

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Navigating the Paired Devices Menu

This is the area to manage devices and initiate Plotter Sync multiple times should there be a need to sync throughout the day while the app is running and connected to the MFD.

  • Paired Device Settings control the contents transferred between the Boating app and your chartplotter.
  • Deciding what to transfer can be desirable as chart updates may not be required with each sync.
  • Turn off the feature altogether or turn off individual options within the feature from the menu.

Available sync options for paired devices in the Navionics Boating app menu.

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Why Are All My Charts Not Loaded to My Plotter Card?

In this example, the updated area (bright) does not match. This is because the Boating app coverage is all of Mexico and the Caribbean, while the card coverage on the plotter does not include Central America.  Red chart boundaries on the MFD screen indicate the card coverage.  As a result, updates transfer occurred within the chart coverage only.

Mobile app and plotter screen showing the downloaded coverage and it differs slightly

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Not Enough Space on Your Card

Navionics 2GB SanDisk microSD card If your Navionics card is 2GB, 4GB, or 8GB and the current charts exceed the capacity of the card, you will need to get a new, larger Navionics card to use Plotter Sync.

You can buy a new card from a dealer or online.

If your card is full and you want to make sure you do not have unnecessary files saved check this article: Chart Installer Error: Card is Full/Not Enough Space on Card.

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